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Ariel Rider Ebikes

Search info about our electric bikes. FAQs, before and after sale details, shipping, order status, and more. Learn how to use your ebike and owner resources.

Ariel Rider Ebikes - Help Center

Before You Buy an Ariel Rider

Before and After You Buy an Ariel Rider

I'm afraid we don't have local shops to recommend as we are direct to consumers, however, I'll pass your ticket to our tech team to see if they have worked with a local shop in that area before. Someone from the team will get back to you as soon as p

I&apos;m afraid we don&apos;t have local shops to recommend as we are direct to consumers, however, I&apos;ll pass your ticket to our tech team to see if they have worked with a local shop in that area before. Someone from the team will get back to you as soon as possible during our open office hours.

Can you recommend a shop for bike maintenance?

Yes, I will add the details for this below. Please let us know if you’d like to proceed and one of our agents will provide additional details for payment and shipping, thank you. Inspection Fee: There’s an $80 inspection fee (not including shipping).

Yes, I will add the details for this below. Please let us know if you&#x2019;d like to proceed and one of our agents will provide additional details for payment and shipping, thank you.Inspection Fee:&#xA0;There&#x2019;s an $80 inspection fee (not including shipping). Please pay before sending the motor/wheel our way.Turnaround Time:&#xA0;Once we get it, inspection usually takes 7-10 business days.Tracking:&#xA0;Share the tracking number with us so we can keep an eye on it.After Inspection:If repairs are needed, we&#x2019;ll let you know the issue and cost.Most repairs come in under $100, and if they&#x2019;re more, the initial $80 fee will be deducted from the final bill.Before sending it back to you, we&#x2019;ll confirm the final payment for repairs and return shipping.

Can I send a broken motor back for assessment?

If you’ve unpacked your Ariel Rider motorized bike and can’t find the front axle nuts, don’t worry! In most cases, they are securely covered by protective packing material around the axle. How to Find Your Front Axle Nuts:. Check the Packing Material

If you&#x2019;ve unpacked your Ariel Rider motorized bike and can&#x2019;t find the front axle nuts, don&#x2019;t worry! In most cases, they are securely covered by protective packing material around the axle. How to Find Your Front Axle Nuts:Check the Packing Material &#x2013; The nuts are often hidden inside the tightly fitted protective covers.Remove the Covers Properly &#x2013; Thread the covers back onto the axle, then pull them off to reveal the nuts.If you still can&#x2019;t find the nuts or need assistance with installation, feel free to reach out to us at info@arielrider.com&#x2014;we&#x2019;re happy to help!

What can I do about missing axle nuts for my bike?

If the forks are stuck and not cycling, the first thing to do is to make sure the fork lock-out is not engaged. If the lock-out is not engaged you can break them loose by straddling the bike and lifting the front wheel off of the ground and then drop

<ul id="isPasted"><li dir="ltr" style="text-decoration:none;">If the forks are stuck and not cycling, the first thing to do is to make sure the fork lock-out is not engaged.&#xA0;</li><li dir="ltr" style="text-decoration:none;">If the lock-out is not engaged you can break them loose by straddling the bike and lifting the front wheel off of the ground and then dropping it back down with some force. In most cases, the forks will cycle as normal after that.</li></ul>

What should I do if the forks on my e-bike are sticking?

There are two possible axle nuts for the front axle of a D-Class, you will need a M14x1.5mm or an M12x1.25MM nut, while we may have these available for you you may also be able to find them at your local hardware store.

There are two possible axle nuts for the front axle of a D-Class, you will need a M14x1.5mm or an M12x1.25MM nut, while we may have these available for you you may also be able to find them at your local hardware store.

How can I find a replacement for a lost front wheel lug nut for a D-Class bike?

The first step is to take the battery off and power cycle your bike. You can watch this tutorial for how to perform a power cycle on your ebike. In order to do so, when the battery is out, please turn on the display until it turns off itself. This pr

The first step is to take the battery off and power cycle your bike.&#xA0;You can watch this tutorial for how to perform a power cycle on your ebike. In order to do so, when the battery is out, please turn on the display until it turns off itself.&#xA0;This process is to get rid of the residual current in the cables to avoid any shorts.&#xA0; After that, please check the following:&#xA0; <ul><li dir="ltr" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Unplug your controller to motor connection, and send photos of the pins on both sides. I have provided photos below for you to replicate.</li><li dir="ltr" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Please use a flash or light to make sure we can see inside these plugs in the pictures.&#xA0;</li><li dir="ltr" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Kindly observe the cable coming out of the motor all the way to the controller side, and check for any cuts or nicks.&#xA0;</li><li dir="ltr" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">If there are any signs of damage, please send photos for reference,&#xA0;</li><li dir="ltr" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Check the motor cable where it leaves the hub, pull the spring back, and check for any damages.&#xA0;</li><li dir="ltr" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">If there are any signs of damage, please send photos for reference.</li></ul>

What could cause an issue with loss of drive power to the rear wheel?

We will be more than happy to help you get any components that you need. If you can provide us with the serial number of your bike, your order number, or the email address from which you purchased the bike, we can locate your account and make sure th

We will be more than happy to help you get any components that you need.&#xA0;If you can provide us with the serial number of your bike, your order number, or the email address from which you purchased the bike, we can locate your account and make sure that we get you the parts you need.Please reach out to us at <a href="mailto:info@arielrider.com">info@arielrider.com</a>.

How can I order multiple parts like a front wheel nut and selector switch?

Can you provide us with photos of the bolt? We may be able to provide a replacement and can give advice on how to remove the stripped bolt. You can provide those details to info@arielrider.com and we will be more than happy to assist you.

Can you provide us with photos of the bolt? We may be able to provide a replacement and can give advice on how to remove the stripped bolt.You can provide those details to <a href="mailto:info@arielrider.com">info@arielrider.com</a> and we will be more than happy to assist you.&#xA0;

What options are available if a brand new motor's screw is stripped?

Brakes can slip when they are too wet, to prevent this from being an issue the first step is to bed your brakes,. You can check this video on how to do so. You can also follow this article in our help center.

Brakes can slip when they are too wet, to prevent this from being an issue the first step is to bed your brakes,&#xA0;You can check&#xA0;<a href="https://www.youtube.com/watch?v=XAD-ODH_LaI" style="text-decoration:none;">this video</a>&#xA0;on how to do so. You can also follow this article in our&#xA0;<a href="https://arielrider.gorgias.help/en-US/how-do-i-bed-the-brakes-on-my-ariel-rider-e-bike-404052" style="text-decoration:none;">help center</a>.

What actions can be taken if brakes slip during wet weather?

We are more than happy to help you with your wheel. To get started, can you provide us with the order number for the bike, the serial number, and photos showing the damage to your wheel?. Please provide those details to us at info@arielrider.com, we

We are more than happy to help you with your wheel. To get started, can you provide us with the order number for the bike, the serial number, and photos showing the damage to your wheel?&#xA0;Please provide those details to us at <a data-fr-linked="true" href="mailto:info@arielrider.com,">info@arielrider.com,</a> we will be more than happy to help you.&#xA0;

What steps can I take if my rear wheel is bent and needs replacement?

We do not sell replacement cables for the rear hub motor. If you have cable damage that has caused the rear motor to stop working properly, likely you will need a replacement motor core. Please reach out to us at info@arielrider.com, we will be more

We do not sell replacement cables for the rear hub motor.&#xA0; If you have cable damage that has caused the rear motor to stop working properly, likely you will need a replacement motor core.&#xA0;Please reach out to us at <a href="mailto:info@arielrider.com,">info@arielrider.com,</a>&#xA0;we will be more than happy to help you with your motor.&#xA0;

Do you sell replacement cables for a rear hub motor?

We will need to get the order number for your bike, the serial number of the bike, and for clarity can you provide us with a photo showing where the safety washer in question is supposed to be?. Please reach out to info@arielrider.com for assistance

We will need to get the order number for your bike, the serial number of the bike, and for clarity can you provide us with a photo showing where the safety washer in question is supposed to be? Please reach out to <a href="mailto:info@arielrider.com">info@arielrider.com</a>&#xA0;for assistance with this.

How can I order a safety washer for my bike?

In most cases, it is not necessary for you to add grease to your motor, however, if you are directed to add grease to your motor by one of our technicians, we are able to provide instructions.

In most cases, it is not necessary for you to add grease to your motor, however, if you are directed to add grease to your motor by one of our technicians, we are able to provide instructions.

Is it necessary to grease the 1000W hub motor, and how is it done?

Unfortunately, these specific batteries will not be restocked for the foreseeable future. However, there are alternative solutions available that might suit your needs. Local companies such as  FTH Power can professionally rebuild your existing batte

Unfortunately, these specific batteries will not be restocked for the foreseeable future.However, there are alternative solutions available that might suit your needs. Local companies such as &#xA0;<a href="https://www.fthpower.com/" style="text-decoration:none;">FTH Power</a>&#xA0;can professionally rebuild your existing battery pack. This service includes assessing your current pack, replacing any damaged cells, and rebuilding it to restore and even extend its capacity and lifespan.&#xA0;This is a widely used practice for motorized bike batteries and can be more cost-effective than purchasing a new one.Another reputable provider that offers similar services is&#xA0;<a href="https://powerfullithium.com/" style="text-decoration:none;">Powerful Lithium</a>. You can learn more about their services at Powerful Lithium.These options provide a sustainable way to maintain the performance of your bike without the need for a completely new battery. If you have any further questions or need assistance with arranging these services, please don&apos;t hesitate to contact us.Thank you for your understanding and for choosing us for your motorized bike needs.

What alternatives are available for D-Class battery replacements?

First, please provide the order number and serial number associated with your bike purchase. We want to make sure that you get the correct component to solve your issue. Please provide an explanation of the issues that you are having with the display

First, please provide the order number and serial number associated with your bike purchase.&#xA0;We want to make sure that you get the correct component to solve your issue. Please provide an explanation of the issues that you are having with the display and note any error codes you are receiving.&#xA0;If there is damage to the display, including the connection pins, please provide photos of the damage.&#xA0;Lastly, please provide a photo of the pinholes that the display connects to.&#xA0;If you will provide those details to us at <a href="mailto:info@arielrider.com">info@arielrider.com</a>&#xA0;a tech agent will be in touch regarding next steps.&#xA0;

How can I order a replacement display for my bike?

In many cases, the bike has shut down temporarily to protect the electronics from becoming overtaxed. This can be corrected in most cases by removing the battery from the bike for 10-15 seconds and then reinstalling the battery. If this does not corr

In many cases, the bike has shut down temporarily to protect the electronics from becoming overtaxed. This can be corrected in most cases by removing the battery from the bike for 10-15 seconds and then reinstalling the battery.&#xA0;If this does not correct the issue, please let us know by reaching out to us at info@arielrider.com and we will be happy to provide further troubleshooting.

What can I do if my e-bike shuts down while riding?

Our bikes require the battery, display, controller, and all other integrated items to be connected and in working order for the bike to function correctly.

Our bikes require the battery, display, controller, and all other integrated items to be connected and in working order for the bike to function correctly.

Can I run my bike without the battery detection module?

The X-52 uses Tektro brakes, specifically the HD-E350 brake system. This system uses the E10.11 brake pads that are available on our website here. This help center article will help you with changing your brake pads.

The X-52 uses Tektro brakes, specifically the HD-E350 brake system. This system uses the E10.11 brake pads that are available on our website&#xA0;<a href="https://arielrider.com/products/brake-pads?_pos=1&amp;_sid=0e99e5e6d&amp;_ss=r" rel="noopener noreferrer" target="_blank">here</a>.<a href="https://arielrider.gorgias.help/en-US/how-to-replace-brake-pads-177966" rel="noopener noreferrer" target="_blank">This help center article</a> will help you with changing your brake pads.

What brakes are used for the 52V X-Class bike and how can I replace them?

No, the Grizzly handlebars have a greater rise than our other models and the cables on those models are not long enough to safely be used with taller Grizzly handlebars.

No, the Grizzly handlebars have a greater rise than our other models and the cables on those models are not long enough to safely be used with taller Grizzly handlebars.

Are Grizzly bike handlebars interchangeable with other models?

Yes, the batteries on our bikes are replaceable.

Yes, the batteries on our bikes are replaceable.

Can I replace my bike's battery if it gets damaged due to rain?

I'm afraid the batteries you've requested will not be restocked for the time being. That being said, this is not a proprietary component and can easily be found on Amazon, Aliexpress, or even local companies such as FTH Power. What you'll need to be

I&apos;m afraid the batteries you&apos;ve requested will not be restocked for the time being.That being said, this is not a proprietary component and can easily be found on Amazon, Aliexpress, or even local companies such as FTH Power. What you&apos;ll need to be looking for is a 48V battery, the case should be Reention Dorado. Please note, this does not apply to X52 models or any X-Class models produced after 2025.

How can I purchase a replacement battery for my X Class 48V?

If your battery has been discontinued, there are alternative solutions available that might suit your needs. Local companies such as  FTH Power can professionally rebuild your existing battery pack. This service includes assessing your current pack,

If your battery has been discontinued, there are alternative solutions available that might suit your needs. Local companies such as &#xA0;<a href="https://www.fthpower.com/" style="text-decoration:none;">FTH Power</a>&#xA0;can professionally rebuild your existing battery pack. This service includes assessing your current pack, replacing any damaged cells, and rebuilding it to restore and even extend its capacity and lifespan.&#xA0;This is a widely used practice for motorized bike batteries and can be more cost-effective than purchasing a new one.Another reputable provider that offers similar services is&#xA0;<a href="https://powerfullithium.com/" style="text-decoration:none;">Powerful Lithium</a>. You can learn more about their services at Powerful Lithium.These options provide a sustainable way to maintain the performance of your bike without the need for a completely new battery. If you have any further questions or need assistance with arranging these services, please don&apos;t hesitate to contact us.

How can I get a replacement for my discontinued bike's battery?

Unfortunately, these specific batteries will not be restocked for the foreseeable future. However, there are alternative solutions available that might suit your needs. Local companies such as  FTH Power can professionally rebuild your existing batte

Unfortunately, these specific batteries will not be restocked for the foreseeable future.However, there are alternative solutions available that might suit your needs. Local companies such as&#xA0;<a href="https://www.fthpower.com/" style="text-decoration:none;">&#xA0;FTH Power</a>&#xA0;can professionally rebuild your existing battery pack. This service includes assessing your current pack, replacing any damaged cells, and rebuilding it to restore and even extend its capacity and lifespan.&#xA0; This is a widely used practice for motorized bike batteries and can be more cost-effective than purchasing a new one.Another reputable provider that offers similar services is Powerful Lithium. You can learn more about their services at<a href="https://powerfullithium.com/" style="text-decoration:none;">&#xA0;Powerful Lithium</a>.These options provide a sustainable way to maintain the performance of your bike without the need for a completely new battery. If you have any further questions or need assistance with arranging these services, please don&apos;t hesitate to contact us. Thank you for your understanding and for choosing us for your motorized bike needs.

What are alternative solutions for a D-Class battery?

First, remove the battery and power cycle your bike. Please visit this page to learn more about how to perform a power cycle on your bike. Next, disconnect the connections on the back of the display and inspect for any damage. Please provide photos o

First, remove the battery and power cycle your bike. Please visit&#xA0;<a href="https://arielrider.gorgias.com/app/ticket/186122591#:~:text=https%3A//arielrider.gorgias.help/en%2DUS/922687%2Dea7d1ef0ad024e51b1f0c8e29075081d" style="text-decoration:none;">this page</a>&#xA0;to learn more about how to perform a power cycle on your bike.Next, disconnect the connections on the back of the display and inspect for any damage. Please provide photos of the display pins on the back of the display as well as the female connection pinholes.&#xA0;Reconnect the display connections, ensuring that the directional arrows are pointing at each other.&#xA0;If you are receiving an error code on the display, please let us know which error you are receiving as this will be helpful in determining next steps.&#xA0;

What should I do if the display screen on my e-bike is not functioning properly?

If you run into this issue, likely you will need a replacement lock assembly. Please email info@arielrider.com with the bike order number and serial number. If you are under warranty and are wanting this to be considered for warranty coverage, please

If you run into this issue, likely you will need a replacement lock assembly. Please email&#xA0;<a href="mailto:info@arielrider.com" style="text-decoration:none;">info@arielrider.com</a>&#xA0;with the bike order number and serial number.&#xA0;If you are under warranty and are wanting this to be considered for warranty coverage, please provide a video of the issue along with the above information.&#xA0;

What should I do if my battery lock mechanism fails and the key cannot be removed from the lock?

If there are no handlebar grips listed on our website, there is still a possibility we have them in stock. If you are interested, please reach out to info@arielrider.com and one of our agents will look into this for you.

If there are no handlebar grips listed on our website, there is still a possibility we have them in stock. If you are interested, please reach out to&#xA0;<a href="mailto:info@arielrider.com" style="text-decoration:none;">info@arielrider.com</a>&#xA0;and one of our agents will look into this for you.&#xA0;

How can I purchase handlebar grips for a D class model?

Any tampering (including but not limited to changing the look of the item e.g. painting, stripping the paint), misuse, or negligence in handling or use of the products renders the warranty void. Further, the warranty is void if the serial number of t

Any tampering (including but not limited to changing the look of the item e.g. painting, stripping the paint), misuse, or negligence in handling or use of the products renders the warranty void. Further, the warranty is void if the serial number of the item is removed or defaced.More on our warranty can be found&#xA0;<a href="https://arielrider.com/pages/warranty" style="text-decoration:none;">here</a>.