Owners resources & Technical support
Explore maintenance guides, care instructions, troubleshooting tips, and essential support for your Ariel Rider.
Categories
General technical support info
Learn how to maintain, troubleshoot, and get the most out of your ride with guides that apply to all models.
X-Class 60V
Troubleshooting guides, maintenance advice, and usage tips designed for your Ariel Rider X-Class 60V.
Kepler Dual Battery 52V
Kepler 52V - 2026
Grizzly 72V PPB
Discontinued Models
Archival information on bikes that are no longer available through our website.
Articles
How can I get Technical Support?
We understand that needing technical support can be frustrating, so we strive to make the process as smooth and efficient as possible. Follow the steps below to get the help you need. To assist you quickly, please fill out the contact form under "Con
What should I do if I need assistance with product assembly or technical issues?
If you are experiencing technical difficulties or require assistance with your e-bike, our Technical Support Team is here to help. You can submit a request by selecting "Contact Technical Support" on our Get in Touch page. For the fastest resolution,
How do I order a replacement part that is not listed on your website?
If you need a replacement part that is not currently listed on our website, our support team can help you source it directly. To request an unlisted component, please submit an inquiry through our Contact Form and include the following details:
I'm purchasing or purchased a 2nd hand Ariel Rider bike, can I purchase replacement parts?
To ensure customer safety, verify component compatibility, and prevent the servicing of stolen vehicles, Ariel Rider requires original purchase verification for second-hand bike transfers and replacement part orders. If you are selling your Ariel Rid
Does the warranty transfer when if I decide to sell my bike while it's still under warranty?
Ariel Rider warranties are non-transferable and apply exclusively to the original purchaser. However, we are happy to assist second-hand owners with troubleshooting, technical questions, and sourcing replacement parts. To ensure customer safety, veri
What should I do if my bike was stolen?
We are truly sorry to hear about your stolen bike. While vehicle warranty coverage does not extend to theft or loss, our support team will do everything possible to help you locate your serial number for law enforcement and monitor for unauthorized s