General Technical Support for Ariel Rider Motorized Bikes: Learn how to maintain, troubleshoot, and get the most out of your ride with guides that apply to all models.

General technical support

X-Class Support: Find troubleshooting guides, maintenance advice, and usage tips designed for your Ariel Rider X-Class electric bike.

X-Class

Grizzly Support: Find troubleshooting guides, maintenance advice, and usage tips designed for your Ariel Rider Grizzly electric bike.

Grizzly

Kepler Support: Find troubleshooting guides, maintenance advice, and usage tips designed for your Ariel Rider Kepler electric bike.

Kepler

Here you can find information on bikes that are no longer available through our website. The information here should be considered archival.

Discontinued Models

Here you can find articles to help in the installation and maintenance of your accessories.

Accessories

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Ariel Rider Ebikes

Explore maintenance guides, care instructions, troubleshooting tips, and essential support for your Ariel Rider

Owners resources & technical support

Can I modify my bike?

What assembly is required for each Ariel Rider model?

Will this Ariel Rider bike fit me?

Do you have an Ariel Rider bike for kids?

Can I pay extra for a custom paint job?

Does modifying a bike's paint void the warranty?

Where are Ariel Rider bikes made?

What warranty comes with the bike?

How long do I have to register the warranty after I receive the bike?

Can you recommend a child seat that is compatible with your fat tire bikes?

Do you offer test rides? Do you have any local dealers?

Can I pick up my bike(s) locally instead of via shipping?

What is your return policy if I decide the bike isn’t a good fit for me?

Do you want to talk to a real person to learn more about our bikes before making a purchase?

Do you have an affiliate program?

Are your bikes water resistant?

What is pedal assist?

Can I load my bike to my car?

Do you sell any open box bikes locally?

Do you have any open box sales? If so, how do they work?

How do I apply to be a dealer?

Do your bikes work in cold weather, rain, or on hills?

What type of valves are used on the tires?

Does the warranty transfer when I sell my bike while it's still under warranty?

Purchased a 2nd hand Ariel Rider bike, can I purchase replacement parts?

When will your current bike(s) ship?

Can I install parts from one model on another?

Bike security: Protecting your Ariel Rider bike from loss or theft

General bike & product FAQs

Do you want to talk to a real person to learn more about our bikes before making a purchase with Ariel Rider?

What payment methods do you accept?

Do you accept PayPal?

How can I get financing?

Do you charge sales tax?

Do you charge shipping costs?

Do you have sales or offer discounts?

Can you declare a lower value on my package?

Can I place an order for an item that’s in stock, but request to hold it for a future date?

Can I pre-order accessories or parts that are out of stock?

For pre-order/back-ordered items, do you charge right away or wait until the item is shipped?

What does backorder mean?

I placed an order that didn’t complete but I have a pending charge? Why was it canceled?

My order was automatically canceled right after it was placed, why was it canceled?

How do pre-orders work for bikes?

When will the Grizzly, Kepler, or X52 models be restocked again and available to purchase?

Can orders be delivered to a UPS or FedEx store?

How do I get notified when an out-of-stock item becomes available?

Do new batteries come with chargers?

How do I order a replacement part that is not listed on your website?

Placing a bike order, payments, & discounts

Do you cover shipping costs?

Are signatures required for bike deliveries?

Do you ship to PO Boxes?

Which shipping carriers do you use?

Will my accessories ship with my bike?

Do you ship to my country?

Do you ship to Alaska or Hawaii?

Do I get tracking when my item(s) ship?

How long does shipping take?

Do accessories and parts ship with the bikes?

How can I get an invoice for my purchase?

Can you take an Electric Moped Bike on a plane?

Shipping & delivery policies FAQS

Before you buy an Ariel Rider

Can I modify my order to add more items?

How can I cancel my order?

Can I modify my order once I’ve received a tracking number via email?

Can I modify my order or delivery details?

How long does it take to receive a refund?

What should I do if my tracking number hasn’t updated?

What should I do if I can't find my tracking number?

What should I do if an item is missing from my package or order?

What should I do if my bike or accessory was damaged during shipping?

Does Ariel Rider offer trade-in or buyback programs?

Can I cancel my order and will there be a fee involved?

How do I use my loyalty points

How do I buy a part that's not listed on the website?

How do I return a part or accessory?

How can I verify my purchase for e-bike parts?

Returns, shipping, & cancellation policies

How do I register for warranty?

Do I need to adjust anything on my bike when it arrives?

What is included in the pre-ride check?

Can you recommend a shop for bike maintenance?

Routine maintenance

Do motorized bikes require maintenance?

How often should I have the bike serviced?

Washing your Ariel Rider motorized bike

Storing your Ariel Rider bike

I cannot find my keys? (My bike was just delivered)

What should I do if my bike was stolen?

Basic bike maintenance & pre-ride FAQS

Do I need a license for your Bikes?

How fast do your bikes go?

Are your bikes street legal?

Pre-Ride Safety checklist

Safety FAQS (bike/battery safety)

How can I get Technical Support?

What should I do if I need assistance with product assembly or technical issues?

What can I do if my e-bike shuts down while riding?

Getting technical support

How do I turn on the headlights?

How do I access the display settings?

How can I order a replacement display for my bike?

How can I reset the PIN number on my display if I've forgotten it?

What should I do if the display screen on my e-bike is not functioning properly?

Should I reset to factory settings in the display?

Should I use dielectric grease in display connectors?

What is error code 30?

Display & control settings

What battery cells do you use?

Proper battery maintenance

Can I have my battery checked out by a local battery tech?

Which battery is compatible with my bike?

Can I charge my battery in the EU/Asia/etc?

Can I replace my bike's battery if it gets damaged due to rain?

Can I run my bike without the battery detection module?

What should I do if my key is not working to unlock the battery?

Battery lock not working

What should I do if my battery lock mechanism fails and the key cannot be removed from the lock?

Battery return instructions for Ariel Rider (For inspection after receiving battery kit)

How do I inspect my cables and connections for damage?

What are the basic steps to change my Main wire harness?

How to Power Cycle, DCE, your bike

Can I reprogram my controller?

Can I convert my 48-Volt bike to a 52-Volt bike?

Electrical System & Battery FAQS

I need new tires, what should I get?

I've recently had a flat tire, is it covered under warranty?

My tire has slipped out of the rim

Clicking noise coming from my wheels

What spokes should I use?

My spokes are loose, what should I do?

What size nut do I need for my axles?

How can I order a safety washer for my bike?

What can I do about missing axle nuts for my bike?

What options are available if a brand new motor's screw is stripped?

What steps can I take if my rear wheel is bent and needs replacement?

How can I purchase a new wheel for my Ariel Rider  bike?

Do you sell replacement cables for a rear hub motor?

Can I send a broken motor back for assessment?

Motor core return instructions for Ariel Rider

How to install/replace a rear motor core

How do I remove the rear wheel?

What could cause an issue with loss of drive power to the rear wheel?

Is it necessary to grease the 1000W hub motor, and how is it done?

How do I know when it's time to change my tires?

My front axle nuts are missing

How much should I inflate my tires?

What should I do if the forks on my e-bike are sticking?

Wheels, Motors, Tires, & Spokes

When do I change my brake pads, and what pads do I use?

How to change rotor

How to replace brake pads?

My brake pads are closed

How do I bed the brakes on my Ariel Rider bike?

How do I adjust my brake levers?

My brakes feel soft or spongey, what should I do?

My brakes are squeaky, what should I do?

What actions can be taken if brakes slip during wet weather?

How do I adjust my Motor Cut Off Sensors? (!)

How to adjust the rear derailleur on your Ariel Rider bike

Brakes, Drivetrain, & Mechanical Adjustments

X-Class Manuals (prior to 2025)

X-Class 52V Assembly video

How to remove the battery on X-class

Adjusting X-Class 52V handlebars

Installing X-Class 48/52V rear rack

How to change X-Class tires

Installing X-Class 52V Cargo Basket on the Rear Rack

How do I remove/install the wheels on my X-Class?

X-Class 52V Display installation

X-Class 60V User manual

X-Class 60V Off-Road Edition - Assembly video

X-Class 60V - Assembly video

X-class 60V - Display settings

X-Class 60V Splash guard installation video

Manuals and Assembly Videos

X-Class 52V Dimensions

X-Class 52V Saddle options

What is the nm torque for X-Class 52V?

What is the weight capacity for X-Class 52V?

Can you move the handlebars up on X-Class?

Getting to know your X-Class