Owners resources & Technical support
Explore maintenance guides, care instructions, troubleshooting tips, and essential support for your Ariel Rider.
Categories
General technical support info
Learn how to maintain, troubleshoot, and get the most out of your ride with guides that apply to all models.
X-Class 52V + X-Class 60V
Troubleshooting guides, maintenance advice, and usage tips designed for your Ariel Rider X-Class 52V/60V.
Grizzly 52V
Find troubleshooting guides, maintenance advice, and usage tips designed for your Ariel Rider Grizzly 52V.
Kepler 52V
Find troubleshooting guides, maintenance advice, and usage tips designed for your Ariel Rider Kepler 52V.
Discontinued Models
Archival information on bikes that are no longer available through our website.
Articles
How can I get Technical Support?
We understand that needing technical support can be frustrating, so we strive to make the process as smooth and efficient as possible. Follow the steps below to get the help you need. To assist you quickly, please fill out the contact form under "Con
What should I do if I need assistance with product assembly or technical issues?
If you are experiencing difficulties with a product or require technical support, please do not hesitate to reach out to our Tech Support Team. You can reach us by selecting "Contact Technical Support" on this page. For the most efficient assistance,
How do I order a replacement part that is not listed on your website?
To order a replacement part that is not listed on our website, please contact our customer service team directly with the details of the part you need. Include relevant information such as the part name, description, and, if possible, a photo. Our te
I'm purchasing or purchased a 2nd hand Ariel Rider bike, can I purchase replacement parts?
Please do one of the following steps:. Please get the following information from the seller before purchasing and send it in via email to [email protected] when requesting to purchase parts:
Does the warranty transfer when if I decide to sell my bike while it's still under warranty?
Our warranties are non-transferable and will not be available to second-hand owners. However, we are happy to assist all second-hand owners with any questions or needs related to the bike.
What should I do if my bike was stolen?
We're truly sorry to hear about your bike being stolen. Please provide us with any possible email addresses that might be associated with the warranty registration so that we can locate the serial number in our system. If you never sent in the warran