What should I do if my bike was stolen?Updated 15 days ago
We are truly sorry to hear about your stolen bike. While vehicle warranty coverage does not extend to theft or loss, our support team will do everything possible to help you locate your serial number for law enforcement and monitor for unauthorized service requests.
How We Can Assist You
To help us locate your vehicle details in our database and update our anti-theft records, please submit a request through our Contact Form with the following information:
- Account Identifiers: Provide all potential email addresses, full names, or phone numbers that may have been used during purchase or warranty registration. If you have not registered with us, we will, unfortunately, be unable to locate the serial number for you.
- Theft Location: Specify the city and neighborhood where the theft occurred. This helps us flag suspicious replacement part requests in your region.
- Stolen Items List: Let us know if the battery, keys, or charger were stolen along with the bike.
- Unique Features: Note any specific accessories, custom modifications, or distinct visual markings on your bike.
ANTI-THEFT POLICY: Ariel Rider strictly enforces an original purchase verification policy. We do not sell replacement parts or technical components unless the buyer can verify legitimate ownership in our system.
Our Advice for Stolen Bikes
- File a Police Report: Contact your local law enforcement agency immediately. Provide your serial number for the police report.
- Check Insurance Coverage: Reach out to your homeowner's, renter's, or specialized e-bike insurance provider to check if your policy covers theft.
- Monitor Local Listings: Keep an eye on local online marketplaces (e.g., OfferUp, Facebook Marketplace, Craigslist) for listings matching your bike's description.