Get more information
Categories
Articles
Can you recommend a shop for bike maintenance?
I'm afraid we don't have local shops to recommend as we are direct to consumers, however, I'll pass your ticket to our tech team to see if they have worked with a local shop in that area before. Someone from the team will get back to you as soon as p
Can I send a broken motor back for assessment?
Yes, I will add the details for this below. Please let us know if you’d like to proceed and one of our agents will provide additional details for payment and shipping, thank you. Inspection Fee: There’s an $80 inspection fee (not including shipping).
What can I do about missing axle nuts for my bike?
If you’ve unpacked your Ariel Rider motorized bike and can’t find the front axle nuts, don’t worry! In most cases, they are securely covered by protective packing material around the axle. How to Find Your Front Axle Nuts:. Check the Packing Material
What should I do if the forks on my e-bike are sticking?
If the forks are stuck and not cycling, the first thing to do is to make sure the fork lock-out is not engaged. If the lock-out is not engaged you can break them loose by straddling the bike and lifting the front wheel off of the ground and then drop