Ariel Rider Ebikes - Help Center

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Can you recommend a shop for bike maintenance?

I'm afraid we don't have local shops to recommend as we are direct to consumers, however, I'll pass your ticket to our tech team to see if they have worked with a local shop in that area before. Someone from the team will get back to you as soon as p

Can I send a broken motor back for assessment?

Yes, I will add the details for this below. Please let us know if you’d like to proceed and one of our agents will provide additional details for payment and shipping, thank you. Inspection Fee: There’s an $80 inspection fee (not including shipping).

What can I do about missing axle nuts for my bike?

If you’ve unpacked your Ariel Rider motorized bike and can’t find the front axle nuts, don’t worry! In most cases, they are securely covered by protective packing material around the axle. How to Find Your Front Axle Nuts:. Check the Packing Material

What should I do if the forks on my e-bike are sticking?

If the forks are stuck and not cycling, the first thing to do is to make sure the fork lock-out is not engaged. If the lock-out is not engaged you can break them loose by straddling the bike and lifting the front wheel off of the ground and then drop

How can I find a replacement for a lost front wheel lug nut for a D-Class bike?

There are two possible axle nuts for the front axle of a D-Class, you will need a M14x1.5mm or an M12x1.25MM nut, while we may have these available for you you may also be able to find them at your local hardware store.

What could cause an issue with loss of drive power to the rear wheel?

The first step is to take the battery off and power cycle your bike. You can watch this tutorial for how to perform a power cycle on your ebike. In order to do so, when the battery is out, please turn on the display until it turns off itself. This pr

How can I order multiple parts like a front wheel nut and selector switch?

We will be more than happy to help you get any components that you need. If you can provide us with the serial number of your bike, your order number, or the email address from which you purchased the bike, we can locate your account and make sure th

What options are available if a brand new motor's screw is stripped?

Can you provide us with photos of the bolt? We may be able to provide a replacement and can give advice on how to remove the stripped bolt. You can provide those details to [email protected] and we will be more than happy to assist you.

What actions can be taken if brakes slip during wet weather?

Brakes can slip when they are too wet, to prevent this from being an issue the first step is to bed your brakes,. You can check this video on how to do so. You can also follow this article in our help center.

What steps can I take if my rear wheel is bent and needs replacement?

We are more than happy to help you with your wheel. To get started, can you provide us with the order number for the bike, the serial number, and photos showing the damage to your wheel?. Please provide those details to us at [email protected], we

Do you sell replacement cables for a rear hub motor?

We do not sell replacement cables for the rear hub motor. If you have cable damage that has caused the rear motor to stop working properly, likely you will need a replacement motor core. Please reach out to us at [email protected], we will be more

How can I order a safety washer for my bike?

We will need to get the order number for your bike, the serial number of the bike, and for clarity can you provide us with a photo showing where the safety washer in question is supposed to be?. Please reach out to [email protected] for assistance

Is it necessary to grease the 1000W hub motor, and how is it done?

In most cases, it is not necessary for you to add grease to your motor, however, if you are directed to add grease to your motor by one of our technicians, we are able to provide instructions.

What alternatives are available for D-Class battery replacements?

Unfortunately, these specific batteries will not be restocked for the foreseeable future. However, there are alternative solutions available that might suit your needs. Local companies such as FTH Power can professionally rebuild your existing batte

How can I order a replacement display for my bike?

First, please provide the order number and serial number associated with your bike purchase. We want to make sure that you get the correct component to solve your issue. Please provide an explanation of the issues that you are having with the display

What can I do if my e-bike shuts down while riding?

In many cases, the bike has shut down temporarily to protect the electronics from becoming overtaxed. This can be corrected in most cases by removing the battery from the bike for 10-15 seconds and then reinstalling the battery. If this does not corr

Can I run my bike without the battery detection module?

Our bikes require the battery, display, controller, and all other integrated items to be connected and in working order for the bike to function correctly.

What brakes are used for the 52V X-Class bike and how can I replace them?

The X-52 uses Tektro brakes, specifically the HD-E350 brake system. This system uses the E10.11 brake pads that are available on our website here. This help center article will help you with changing your brake pads.

Are Grizzly bike handlebars interchangeable with other models?

No, the Grizzly handlebars have a greater rise than our other models and the cables on those models are not long enough to safely be used with taller Grizzly handlebars.

Can I replace my bike's battery if it gets damaged due to rain?

Yes, the batteries on our bikes are replaceable.

How can I purchase a replacement battery for my X Class 48V?

I'm afraid the batteries you've requested will not be restocked for the time being. That being said, this is not a proprietary component and can easily be found on Amazon, Aliexpress, or even local companies such as FTH Power. What you'll need to be

How can I get a replacement for my discontinued bike's battery?

If your battery has been discontinued, there are alternative solutions available that might suit your needs. Local companies such as FTH Power can professionally rebuild your existing battery pack. This service includes assessing your current pack,

What are alternative solutions for a D-Class battery?

What should I do if the display screen on my e-bike is not functioning properly?

First, remove the battery and power cycle your bike. Please visit this page to learn more about how to perform a power cycle on your bike. Next, disconnect the connections on the back of the display and inspect for any damage. Please provide photos o

What should I do if my battery lock mechanism fails and the key cannot be removed from the lock?

If you run into this issue, likely you will need a replacement lock assembly. Please email [email protected] with the bike order number and serial number. If you are under warranty and are wanting this to be considered for warranty coverage, please

How can I purchase handlebar grips for a D class model?

If there are no handlebar grips listed on our website, there is still a possibility we have them in stock. If you are interested, please reach out to [email protected] and one of our agents will look into this for you.

Does modifying a bike's paint void the warranty?

Any tampering (including but not limited to changing the look of the item e.g. painting, stripping the paint), misuse, or negligence in handling or use of the products renders the warranty void. Further, the warranty is void if the serial number of t