I'm purchasing or purchased a 2nd hand Ariel Rider bike, can I purchase replacement parts?Updated 15 days ago

To ensure customer safety, verify component compatibility, and prevent the servicing of stolen vehicles, Ariel Rider requires original purchase verification for second-hand bike transfers and replacement part orders.

Seller Responsibilities

If you are selling your Ariel Rider e-bike, please complete one of the following options:

• Option A: Notify Support Directly
  Contact us via our Contact Form and provide:
  • Your full name
  • Original order number
  • New owner's full name
• Option B: Provide Transfer Details to the Buyer
  Supply the new owner with:
  • Full name listed on the original order
  • Original order number

Purchaser Responsibilities

Before purchasing a pre-owned bike or ordering replacement parts, collect the following information from the seller and submit it through our Contact Form:

• Name of the original owner
• Original order number (or a bill of sale/receipt listing the original buyer's full name, email, shipping address, or phone number)

Information for Independent Repair Shops: If you are a bike shop requesting parts or technical information on behalf of a customer, please have the bike owner provide the original owner verification details above before submitting a request.

Why We Enforce This Policy

• Theft Prevention & Security: Implemented largely at the request of our community to deter bike theft and protect legitimate owners.
• Component Compatibility: Helps us verify the exact generation and revision of your bike so we can ship the correct, compatible parts.
• Safety & Liability: Ensures all replacement parts meet factory specifications for your specific vehicle configuration.