What should I do if I need assistance with product assembly or technical issues?Updated 15 days ago

If you are experiencing technical difficulties or require assistance with your e-bike, our Technical Support Team is here to help. You can submit a request by selecting "Contact Technical Support" on our Get in Touch page.

Submitting a Support Request

For the fastest resolution, please ensure you include the following information when submitting your ticket:

• Serial & Order Numbers: Provide your bike's serial number, original order number, and the email address associated with your purchase.
• Visual Evidence: Attach clear photos or a short video clip demonstrating the issue.
• Detailed Description: Include a brief explanation of what is occurring and when the problem happens.

IMPORTANT: Clear photos and videos are required to diagnose issues and ship replacement parts. Submitting a ticket without visual documentation will result in processing delays, as our team will need to request them via email.

Warranty Registration & Claims

To register your bike's warranty or submit a warranty-related inquiry, please include:

• Bike Serial Number
• Original Order Number
• Email address linked to your purchase or previous correspondence

Need Further Help?

Ready to open a support ticket? Visit our Contact Page to get started.