Some Technical Support Applies across all of our bikes
Tools Needed: Phillips Head Screwdriver. ———————————————————————. Prior to working on your bike, please make sure that the bike is powered off, the battery is removed, and the bike has been power cycled. This video will show you how to power cycle. B
Each Ariel Rider bike model has a unique method for accessing settings. Follow the instructions for your specific model below. X-Class. Kepler. Standard Settings:. Advanced Settings:. Grizzly.
Follow the instructions below to turn on your headlight and adjust your screen backlight. 🚨 Note: Some newer models feature a running light that remains on at all times for improved visibility. *note this applies to X-Class models prior to 2025
We do not recommend using parts from other bike models, third party manufacturers on your Ariel Rider bike. These parts have not been tested for compatibility, and these modifications may cause damage. ⚠️ Important: Damage caused by non-Ariel Rider c
Your Safety Comes First: Ariel Rider Bike Modifications & Warranty. At Ariel Rider, your safety is our top priority. While customizing your Ariel Rider motorized bike may be tempting, unauthorized modifications can void your warranty and pose serious
No, Ariel Rider does not support or recommend this modification.
At Ariel Rider, we prioritize safety and performance. Currently, we do not offer firmware upgrades except in specific cases. To ensure your Ariel Rider motorized bike runs smoothly and safely, we strongly recommend using only Ariel Rider-approved sof
You can reset to factory settings. In most cases this is unnecessary, and it will delete your travel data as well as reset your speed limiter. We do not recommend that you reset the bike to factory settings unless directed to by an Ariel Rider repres
Type of Bike. Front. Rear. Grizzly. 125mm Black 12G. 125mm Black 12G. X-Class 48v. 170mm Black 12G. 125mm Black 12G. X-Class 52v Gen 1. 170mm Black 12G. 115mm Black 12G. X-Class 52v Gen 2. 170mm Black 12G. 125mm Black 12G. Type of Bike. Front. Rear.
Please refer to this chart to select the correct nut for your axle. Type of Bike. Front. Rear. Grizzly Gen 3. M14 x 1.5 tpi (21mm wrench). M14 x 1.5 tpi (21mm wrench). X-Class 52v. ⅜-26, 15 mm. M14 x 1.5 tpi (21mm wrench). X-Class 52v Gen 2. ⅜-26, 15
For all Ariel Rider batteries, we use LG and Samsung battery cells.
Ariel Rider Battery Issues? Contact Support First!. We understand that battery issues can be frustrating, and we’re here to help! Before taking your Ariel Rider motorized bike battery to a local technician or third-party repair service, please reach
Yes, you can. With the appropriate adapter, Ariel Rider Bikes can be charged anywhere you take them.
Tires for your Ariel Rider Bike must be sized as a bicycle tire and designed for use on a bicycle. This would include 20” x 4” tires for the Grizzly, X-Class, and D-Class as well as 26” x 4” tires for the Kepler, and 27.5” x 1.95” for Rideal. Please
Error 30 refers to a communication error that can be caused by any of the bike's electrical components. Follow this step-by-step guide to identify the source of the issue. If you experience any unexpected results, stop and contact Ariel Rider tech su
If you’re unable to place the rotor inside the brake pads during assembly, it’s likely because pressure was applied to the brake lever without the rotor or pad spacer installed. This can cause the brake pads to shift and make installation tricky. Ple
Consumable parts on your Ariel Rider bike, such as tires, tubes, brake pads, cables and housings, grips, the bike chain, and spokes, are not covered under warranty. These components naturally wear down over time with regular use and are considered ma
If you have already properly bedded your brakes and your brakes are causing excess noise there are a few things to look into and adjust. The first is to make sure that your brakes are properly adjusted. This Video shows how to adjust your calipers. T
If your brakes feel soft or spongey, or you have noticed that they aren't stopping as quickly as they used to you may need to have your brakes bled. Brake bleeding should be done by a reputable bike mechanic, however, you can watch this video to lear
For safety reasons, we recommend having a local bike shop adjust the spokes of your Ariel Rider Bike for you. It's fairly common for your spokes to need some adjustments during the initial break-in period and they should be checked on a regular basis
The edge of your tire is referred to as the "bead." When the bead slips out it is important to reseat it. Lift the affected tire off the ground, or remove the wheel from the bike. While there is no weight on the tire, pump up the tire to where it is
We're truly sorry to hear about your bike being stolen. Please provide us with any possible email addresses that might be associated with the warranty registration so that we can locate the serial number in our system. If you never sent in the warran
If you've forgotten your pin code necessary for electric mode, the only solution for security reasons is to replace the display unit. As we are committed to ensuring the security of our bikes, we only provide replacement displays to verified owners.
If you are experiencing difficulties with a product or require technical support, please do not hesitate to reach out to our Tech Support Team. For the most efficient assistance, we advise sending us a clear photo or a short video documenting the iss
The sound that you are hearing coming from your spokes indicates that your spokes may be loose, please check for any loose spokes and tighten as needed. It's fairly common for your spokes to need some adjustments during the initial break-in period an
Motor Core Installation Instructions. Time: Total install time 30 mins. Bikes covered: X-class, Kepler, and Grizzly models with Bafang motors. Tools needed:. White Lithium grease. Torque wrench that can provide 2nm-50nm. 21mm socket. 3mm and 4mm Alle
Battery Return Instructions for Ariel Rider. Step 1: Unbox the Package. - Carefully open the box you received from Ariel Rider. - Locate and remove the battery packaging box from the larger shipping package. Step 2: Prepare the Battery. - Take out th
Motor Core Return Instructions for Ariel Rider. Before proceeding to the steps below, power the bike off, remove the battery, and power cycle the bike. Step 1: Remove the brake rotor. Step 2: Remove all six bolts from the motor shell cover plate. Ste