Some Technical Support Applies across all of our bikes
Tools Needed: Phillips Head Screwdriver. ———————————————————————. Prior to working on your bike, please make sure that the bike is powered off, the battery is removed, and the bike has been power cycled. Become familiar with the derailleur components
Each Bike has slightly different methods to get to the Settings. For the X-Class, to access the settings go to the keypad and hold the function button, pressing the function button allows you to go through the settings. You can see this video for fur
To turn on your headlight on the left-hand side is the Headlight Turn Signal Combo Switch. Press that to turn on your headlight. Please note that newer models of the X-Class and Grizzly have a running light that is always on. To turn on the screen ba
We do not recommend or endorse the usage of parts from other models of e-bike on any of our bikes. The parts have not been tested for cross-compatibility and damage caused by installation of such components is not covered under the warranty. Unless c
We do not recommend modifying your Ariel Rider E-bike, any modifications to the bike may void your warranty, and/or result in fatal accidents.
No, Ariel Rider does not support or recommend this modification.
No, we do not offer firmware upgrades except in specific circumstances, and third-party firmware is likely to cause errors within the controller and motor. This would void the warranty.
You can reset to factory settings. In most cases this is unnecessary, and it will delete your travel data as well as reset your speed limiter. We do not recommend that you reset the bike to factory settings unless directed to by an Ariel Rider repres
Type of Bike. Front. Rear. Grizzly. 125mm Black 12G. 125mm Black 12G. X-Class 48v. 170mm Black 12G. 125mm Black 12G. X-Class 52v Gen 1. 170mm Black 12G. 115mm Black 12G. X-Class 52v Gen 2. 170mm Black 12G. 125mm Black 12G. Type of Bike. Front. Rear.
Please refer to this chart to select the correct nut for your axle. Type of Bike. Front. Rear. Grizzly Gen 3. M14 x 1.5 tpi (21mm wrench). M14 x 1.5 tpi (21mm wrench). X-Class 52v. ⅜-26, 15 mm. M14 x 1.5 tpi (21mm wrench). X-Class 52v Gen 2. ⅜-26, 15
For all Ariel Rider batteries, we use LG and Samsung battery cells.
Please check with our tech support team first, we can be reached at [email protected], we may have guidelines or other instructions. Please note that if you are under warranty and take the battery to a third-party repair technician without first co
Yes, you can. With the appropriate adapter, Ariel Rider E-bikes can be charged anywhere you take them.
Tires for your Ariel Rider E-Bike must be sized as a bicycle tire and designed for use on a bicycle or an e-bike. This would include 20” x 4” tires for the Grizzly, X-Class, and D-Class as well as 26” x 4” tires for the Kepler, and 27.5” x 1.95” for
If you're reading 30 on the display while the bike is stationary;
If you cannot place the rotor inside the brake pads during assembly, you may have put pressure on the brake lever without your rotor or pad spacer installed. The brakes on Ariel Rider bikes are self-adjusting, so if you compress the pistons, they don
Consumables: including but not limited to tires, tubes, brake pads, cables and housing, grips, chain, spokes, bell and accessories.
If you have already properly bedded your brakes and your brakes are causing excess noise there are a few things to look into and adjust. The first is to make sure that your brakes are properly adjusted. This video shows how to adjust your calipers, a
For safety reasons, we recommend having a local bike shop adjust the spokes of your Ariel Rider E-Bike for you.
The edge of your tire is referred to as the "bead." When the bead slips out it is important to reseat it. Lift the affected tire off the ground, or remove the wheel from the bike. While there is no weight on the tire, pump up the tire to where it is
We're truly sorry to hear about your bike being stolen. Please provide us with any possible email addresses that might be associated with the warranty registration so that we can locate the serial number in our system. If you never sent in the warran
If you've forgotten your pin code necessary for electric mode, the only solution for security reasons is to replace the display unit. As we are committed to ensuring the security of our bikes, we only provide replacement displays to verified owners.
If you are experiencing difficulties with a product or require technical support, please do not hesitate to reach out to our Tech Support Team. For the most efficient assistance, we advise sending us a clear photo or a short video documenting the iss