Mechanical wheel-related issues and maintenance.
Tires for your Ariel Rider Bike must be sized as a bicycle tire and designed for use on a bicycle. This would include 20” x 4” tires for the Grizzly, X-Class 48 & 52V, and D-Class as well as 26” x 4” tires for the Kepler, and 27.5” x 1.95” for Rideal
Consumable parts on your Ariel Rider bike, such as tires, tubes, brake pads, cables and housings, grips, the bike chain, and spokes, are not covered under warranty. These components naturally wear down over time with regular use and are considered ma
The edge of your tire is referred to as the "bead." When the bead slips out it is important to reseat it. Lift the affected tire off the ground, or remove the wheel from the bike. While there is no weight on the tire, pump up the tire to where it is
The sound that you are hearing coming from your spokes indicates that your spokes may be loose, please check for any loose spokes and tighten as needed. It's fairly common for your spokes to need some adjustments during the initial break-in period an
Type of Bike. Front. Rear. Grizzly 52V. 125mm, Black 12G. 125mm, Black 12G. X-Class 48V. 170mm, Black 12G. 125mm, Black 12G. X-Class 52V Gen 1. 170mm, Black 12G. 115mm, Black 12G. X-Class 52V Gen 2. 170mm, Black 12G. 125mm, Black 12G. Kepler High-Ste
For safety reasons, we recommend having a local bike shop adjust the spokes of your Ariel Rider Bike for you. It's fairly common for your spokes to need some adjustments during the initial break-in period and they should be checked on a regular basis
Please refer to this chart to select the correct nut for your axle. Model. Front. Rear. X-Class 60V Performance Edition. M14x1.5mm. Flanged locknut. X-Class 60V Cafe Racer/Off Road Editions. M14x1.5mm. Flanged locknut. Grizzly 52V Gen 3. M14 x 1.5 tp
We will need to get the order number for your bike, the serial number of the bike, and for clarity can you provide us with a photo showing where the safety washer in question is supposed to be?. Please reach out to [email protected] for assistance
If you’ve unpacked your Ariel Rider motorized bike and can’t find the front axle nuts, don’t worry! In most cases, they are securely covered by protective packing material around the axle. How to Find Your Front Axle Nuts:. Check the Packing Material
Can you provide us with photos of the bolt? We may be able to provide a replacement and can give advice on how to remove the stripped bolt. You can provide those details to [email protected] and we will be more than happy to assist you.
We are more than happy to help you with your wheel. To get started, can you provide us with the order number for the bike, the serial number, and photos showing the damage to your wheel?. Please provide those details to us at [email protected], we
If you need to purchase a new wheel for your bike, please email [email protected] with the following information:. Bike order number and serial number. Please specify front or rear, and confirm all parts that you'd like to purchase, including but n
We do not sell replacement cables for the rear hub motor. If you have cable damage that has caused the rear motor to stop working properly, likely you will need a replacement motor core. Please reach out to us at [email protected], we will be more
Yes, I will add the details for this below. Please let us know if you’d like to proceed and one of our agents will provide additional details for payment and shipping, thank you. Inspection Fee: There’s an $80 inspection fee (not including shipping).
Motor Core Return Instructions for Ariel Rider. Before proceeding to the steps below, power the bike off, remove the battery, and power cycle the bike. Step 1: Remove the brake rotor. Step 2: Remove all six bolts from the motor shell cover plate. Ste
Motor Core Installation Instructions. Time: Total install time 30 mins. Bikes covered: X-class, Kepler, and Grizzly models with Bafang motors. Tools needed:. White Lithium grease. Torque wrench that can provide 2nm-50nm. 21mm socket. 3mm and 4mm Alle
Changing the rear wheel on your Ariel Rider bike is an important part of bike maintenance. Follow the steps below to safely remove your rear wheel. Once the wheel is removed, you can replace it with a new one or perform any necessary maintenance. For
The first step is to take the battery off and power cycle your bike. You can watch this tutorial for how to perform a power cycle on your ebike. In order to do so, when the battery is out, please turn on the display until it turns off itself. This pr
In most cases, it is not necessary for you to add grease to your motor, however, if you are directed to add grease to your motor by one of our technicians, we are able to provide instructions.
It’s time to replace your tire when:. If you notice either of these signs, it’s important to replace the tire to maintain safe performance. If you have any questions or need assistance, feel free to reach out!
If you’ve unpacked your Ariel Rider motorized bike and can’t find the front axle nuts, don’t worry! In most cases, they are securely covered by protective packing material around the axle. If you still can’t find the nuts or need assistance with inst
First, check the side of the tire for the recommended PSI for that tire, for the tires that are on Ariel Rider Bikes we Recommend 30 PSI, then remove the cap from the valve stem and secure the pump nozzle to the valve stem. Inflate the tire to the de
If the forks are stuck and not cycling, the first thing to do is to make sure the fork lock-out is not engaged. If the lock-out is not engaged you can break them loose by straddling the bike and lifting the front wheel off of the ground and then drop