Wheels, Motors, Tires, & Spokes
Mechanical wheel-related issues and maintenance.
I need new tires, what should I get an where can I get them?
Tires for your Ariel Rider electric motorized bike must be sized specifically as bicycle tires and designed for bicycle use. Please refer to the list below for the exact tire specifications required for your model:
I've recently had a flat tire, is it covered under warranty?
Consumable parts on your Ariel Rider bike naturally wear down over time with regular use and are considered standard routine maintenance items. To keep your bike performing at its best, we recommend inspecting and replacing these components regularly
My tire has slipped out of the rim
The edge of your tire is referred to as the "bead." When the bead slips out, it is important to reseat it. Lift the affected tire off the ground, or remove the wheel from the bike. While there is no weight on the tire, pump it up until it is semi-sti
Clicking noise coming from my wheels
Noise coming from your wheels usually indicates that your spokes are loose. Please check for any loose spokes and tighten them as needed. If you aren't familiar with this process, we recommend having a local bike shop check and tighten your spokes fo
What spokes should I use? Where can I get them?
Refer to the chart below to find the correct spoke sizes for your bike model:. Replacement spokes are available for $2 each plus shipping. To place an order, please submit a request via our contact form.
My spokes are loose, what should I do?
For safety reasons, we recommend having a local bike shop adjust the spokes on your Ariel Rider e-bike if you are not familiar with the process. It's fairly common for spokes to need adjustment during the initial break-in period, and they should be c
What size nut do I need for my axles?
Refer to the chart below to select the correct axle nut for your Ariel Rider bike model:. If you need further assistance, please submit a request via our contact form.
How can I order a safety washer for my bike?
To assist you, please provide us with your order number, the serial number of your bike, and a photo showing where the safety washer in question belongs. You can submit these details directly through our contact form.
What can I do about missing axle nuts for my bike?
If you've unpacked your Ariel Rider bike and can’t find the front axle nuts, don’t worry! In most cases, they are securely covered by the protective packing material around the axle. How to find your front axle nuts:. If you still can’t locate the nu
What options are available if a brand new motor's screw is stripped?
Please submit photos of the stripped bolt through our contact form. Our support team will advise you on how to remove it and determine if a replacement part is available.
What steps can I take if my rear wheel is bent and needs replacement?
If your rear wheel is bent or damaged, we recommend reaching out to our team so we can help determine the necessary repairs. Your local bike shop can also assist with wheel truing, spoke replacements, and general safety checks. If you'd like our assi
How can I purchase a new wheel for my Ariel Rider bike?
If you need to purchase a replacement wheel for your bike, please submit a request via our contact form with the following information:
Do you sell replacement cables for a rear hub motor?
We do not sell individual replacement cables for the rear hub motor. If cable damage has caused your rear motor to stop working properly, you will likely need a replacement motor core. Please reach out via our contact form and our support team will b
Can I send a broken motor back for assessment?
Please submit a request via our contact form so our team can provide shipping and payment instructions. After Inspection:
Motor core return instructions for Ariel Rider
Before proceeding with the steps below, power the bike off, remove the battery, and power cycle the bike to clear any remaining electrical charge. If you have any questions, please reach out to us through our contact form.
How to install/replace a rear motor core
Power cycle the bike by removing the battery and holding down the power button to discharge all remaining current from the electrical system. Shift your bike into gear 7 using the button on the shifter on the right side of your handlebar. While shift
How do I remove the rear wheel?
Changing the rear wheel on your Ariel Rider bike is an important part of regular bike maintenance. Follow the step-by-step instructions below to safely remove your rear wheel. With the wheel removed, you can now perform your required maintenance or s
What could cause an issue with loss of drive power to the rear wheel?
First, remove the battery and power cycle your e-bike to discharge any residual current in the cables and prevent electrical shorts. For step-by-step instructions, please review our Power Cycling Guide. To power cycle your bike, remove the battery, t
Is it necessary to grease the 1000W hub motor, and how is it done?
In most cases, it is not necessary for you to add grease to your motor, however, if you are directed to add grease to your motor by one of our technicians, we are able to provide instructions.
How do I know when it's time to change my tires?
It's time to replace your tire when:. If you notice either of these signs, it's important to replace your tire promptly to maintain optimal traction and safe ride performance. If you have any questions, please reach out to us through our contact form
How much should I inflate my tires?
First, check the tire sidewall for the recommended pressure range. For tires on Ariel Rider bikes, we recommend inflating to 30 PSI. We recommend checking your tire pressure before every ride to ensure optimal safety and performance. If you have any
My front axle nuts are missing
If you've unpacked your Ariel Rider bike and can’t find the front axle nuts, don’t worry! In most cases, they are securely covered by protective packing material around the axle. If you still can’t locate the nuts or need assistance with installation
What should I do if the forks on my bike are sticking?
If your front suspension fork is stuck and not compressing, follow these troubleshooting steps:. If you need further assistance, please reach out to us through our contact form.