How can I get Technical Support?Updated 15 days ago
We understand that needing technical support can be frustrating, so we strive to make the process as smooth and efficient as possible. Follow the steps below to get the help you need.
Required Information
To assist you quickly, please fill out the contact form under "Contact Technical Support" on our Contact Page with the following information:
- Bike Serial Number
- Original Order Number (if available)
- OR at least oneof the following:
- Full First/Last Name (exact spelling)
- Email Address
- Phone Number
- Shipping Address
- Order Number
- Copy of Invoice/Receipt
Next Steps
- Document the Issue:
- Provide clear photos or videos showing the problem.
- Include a brief description of the issue for our technical team.
- Why This Information Helps:
- Creates a case record for efficient tracking.
- Allows us to diagnose the issue accurately.
- Helps determine the best solution.
- Speeds up processing for replacement parts, if needed.
Support for Second-Hand Owners & Repair Shops: We are happy to assist second-hand owners and independent repair shops, but we still require the information listed above to proceed.
Self-Diagnostic Resources
Before reaching out, we recommend checking our Self-Diagnostic Guides for the following models:
Contact Us
You can contact technical support by selecting "Contact Technical Support" on our Get in Touch page.
PLEASE NOTE: Photos and videos are essential for resolving technical support tickets. If they are missing, our team will request them by email, which will delay your case. To speed up processing, please upload all required visuals before submitting your ticket.