How Can I Get Technical Support?Updated a month ago
We understand that needing technical support can be frustrating, so we strive to make the process as smooth and efficient as possible. Follow the steps below to get the help you need.
Required Information
To assist you quickly, please provide:
- Bike Serial Number (if available)
- Original Order Number (if available)
- OR at least one of the following:
- Full Name (exact spelling)
- Email Address
- Phone Number
- Shipping Address
- Order Number
- Copy of Invoice/Receipt
Next Steps
Document the Issue
- Provide clear photos or videos showing the problem.
- Include a brief description of the issue for our technical team.
Why This Information Helps
- Creates a case record for efficient tracking.
- Allows us to diagnose the issue accurately.
- Helps determine the best solution.
- Speeds up processing for replacement parts, if needed.
Support for Second-Hand Owners & Repair Shops
We’re happy to assist second-hand owners and repair shops, but we’ll need the required information above to proceed.
Self-Diagnostic Resources
Before reaching out, we recommend checking our Self-Diagnostic Guides for the following models:
Contact Us
Once you have gathered the necessary details, reach out to us at [email protected]. We look forward to helping you get back on the road!