How can I get Technical Support?Updated 12 hours ago
We understand that needing technical support can be frustrating, so we strive to make the process as smooth and efficient as possible. Follow the steps below to get the help you need.
Required Information
To assist you quickly, please fill out the contact form under "Contact Technical Support" on this page with the following information:
- Bike Serial Number
- Original Order Number (if available)
- OR at least oneof the following:
- Full First/Last Name (exact spelling)
- Email Address
- Phone Number
- Shipping Address
- Order Number
- Copy of Invoice/Receipt
Next Steps
Document the Issue
- Provide clear photos or videos showing the problem.
- Include a brief description of the issue for our technical team.
Why This Information Helps
- Creates a case record for efficient tracking.
- Allows us to diagnose the issue accurately.
- Helps determine the best solution.
- Speeds up processing for replacement parts, if needed.
Support for Second-Hand Owners & Repair Shops
We’re happy to assist second-hand owners and repair shops, but we’ll need the required information above to proceed.
Self-Diagnostic Resources
Before reaching out, we recommend checking our Self-Diagnostic Guides for the following models:
Contact Us
You can contact technical support by selecting "Contact Technical Support" on this page.
Photos and videos are essential for resolving technical support tickets. If they’re missing, we’ll request them by email, which can delay your case. To speed things up, please upload all required visuals before submitting your ticket.