Self Diagnosis SOP for Ariel Rider X-ClassUpdated 3 months ago

Step 1: Battery and Power Check

• Check battery level indicator

• Power on X-class bike

• Verify brake activated indicators (!) are working

Step 2: Lighting Test

• Check headlight, tail light, and turn signal switches

• Ensure tail light and turn signals are functioning

Step 3: Power Down Sequence

• Turn off power on X-class

• Remove battery using key

• Slide battery to the left

• Hold the power button again to dissipate the remaining power in the controller (Power Cycle)

Step 4: Main Cable (Tree Cable) Connector Inspection

• Unwrap wire wrapping around cable assembly

• Disconnect each connector by pulling straight apart

• Start with display, brake cut-offs, headlight, and turn signal

• Note any burnt, broken, or bent pins and take photos for the tech agent

Step 5: Additional Connector Checks

• Inspect throttle and right handlebar brake cut-off connectors

• Cut zip ties to access main cable assembly under bottom bracket

• Pull out main cable (Tree Cable) connector and inspect pins and cable for damage

  • If you have turn signals this will be an 11-pin connector

  • If you do NOT have turn signals this will be a 10-pin connector

• Check the Cadence Sensor (orange 3-pin connector)

Step 6: Motor Cable Inspection

• Cut additional zip ties to access motor cable connector

• Unscrew the barrel connecting the motor cable to the controller cable

• Inspect pins (ensure no bending, breaks, or burning)

• Inspect the motor cable where it exits the motor hub for any damage

• When reconnecting, ensure full seating of motor cable connector

Step 7: Lighting Connector Checks

• Unplug headlight and tail light connectors

• May need to remove zip ties to access

Step 8: Battery Reinstallation

• Return battery to tray and install

Step 9: Display Reset

• Hold power and menu buttons

• Use plus button to navigate to reset option

• Select reset

Step 10: Battery Voltage Tests

• Use multimeter to check battery voltage

Please exercise EXTREME caution to not short-circuit the battery. This can happen if you touch the two voltmeter leads together while getting a reading from the battery. Please ensure that while getting a reading from the battery, the two voltmeter leads DO NOT touch. 

• Also test voltage at controller cable connection

Step 11: Final Check

• Ensure bike rolls freely back and forth

Step 12: Documentation

• Record all findings to share with tech support