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Troubleshooting and Technical Information

My X-Class Throttle is not working

Please note that this guide is for Pre-2025 X-Class 52V bikes. If your throttle is not working there are a few things that we can check to get you back on the road. If you need any assistance or have any additional questions please do not hesitate to

My X-Class Battery isn't charging

Please note that this guide is for Pre-2025 X-Class 52V bikes. If your battery isn't charging, follow these steps:. Need further assistance? Send photos of any damage to [email protected] and our team will promptly help you resolve the issue.

My X-Class Front Headlight isn't working

Please note that this guide is for Pre-2025 X-Class 52V bikes. For X-Class bikes sold after September 2022, the headlight is controlled by the headlight/turn signal combination switch. - Please check the plug from the headlight, make sure the pins in

What are the X-class error codes?

Please note that this guide is for Pre-2025 X-Class 52V bikes.

My X-class doesn't turn on, what should I do?

Please note that this guide is for Pre-2025 X-Class 52V bikes. If your bike is not powering on, there are a few steps you can take before reaching out to us.

What kind of maintenance should I do on my X-class?

Please note that this guide is for Pre-2025 X-Class 52V bikes. Below is a basic outline for the maintenance that your bike may need. You can find more detailed instructions in your owner's manual.

How do I adjust my rear shock?

Please note that this guide is for Pre-2025 X-Class 52V bikes. The 2022 model of X-Class 52V in both frame versions has two adjustments. You can add air to the shock, or increase the preload of the coil spring. Adding air lets you fine-tune the sprin

Self Diagnosis SOP for Ariel Rider X-Class

Please note that this guide is for Pre-2025 X-Class 52V bikes. Step 1: Battery and Power Check. Check battery level indicator. Power on X-class bike. Verify brake activated indicators (!) are working. Step 2: Lighting Test. Check headlight, tail ligh

How to Install/Replace the Controller on your X-Class

Controller Installation/Replacement Instructions. Please note that this guide is for Pre-2025 X-Class 52V bikes. Time: Total install time 60 min. Tools Needed:. Cutters,. 3mm Allen wrench. Torque Wrench with 3mm Allen tip. Step 1: Remove the battery,