Orders, Returns, Shipping, & Cancellation Policies/FAQs

Pre-Ride FAQs

General/Basic Ebike Maintenance FAQS

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Ariel Rider Ebikes

After You Buy an Ariel Rider

How do I get notified when an out-of-stock item becomes available?

What assembly is required for each Ariel Rider model?

Will this Ariel Rider ebike fit me?

Do you have an Ariel Rider ebike for kids?

Can I pay extra for a custom paint job?

Where are Ariel Rider bikes made?:

What warranty comes with the bike?

How long do I have to register the warranty after I receive the bike?

Can you recommend a child seat that is compatible with your fat tire bikes?

Do you offer test rides? Do you have any local dealers?

Can I pick up my bike(s) locally instead of via shipping?

What is your return policy if I decide the bike isn’t a good fit for me?

Do you want to talk to a real person to learn more about our bikes before making a purchase?

Do you have an affiliate program?

How fast do your bikes go? Are they Street Legal? Do I need a license for your ebikes?

How Fast Do AR Bikes Go?

Are your bikes water resistant?

What is pedal assist?

What is the difference between Class 2 and Class 3 ebikes?

Are these bikes legal in my state?

Can I load my ebike to my car?

Do ebikes work in cold weather, rain, or on hills?

What type of valves are used on your ebikes?

Does the warranty transfer when I sell my ebike while it's still under warranty?

Purchased a 2nd hand Ariel Rider Ebike, can I purchase replacement parts?

General Bike/Product FAQs

Do you want to talk to a real person to learn more about our bikes before making a purchase with Ariel Rider?

What payment methods do you accept?

Do you accept PayPal?

How can I get financing?

Do you charge sales tax?

Do you charge shipping costs?

Do you have sales or offer discounts?

I want to order 1 bike now, and if I like it, we’ll order a second one. Can we apply the 2 ebikes promo on the second order?

Can you declare a lower value on my package?

Can I place an order for an item that’s in stock, but request to hold it for a future date?

Can I pre-order accessories or parts that are out of stock?

For pre-order/back-ordered items, do you charge right away or wait until the item is shipped?

What does backorder mean?

I placed an order that didn’t complete but I have a pending charge? Why was it canceled?

My order was automatically canceled right after it was placed, why was it canceled?

Placing Ebike Order/Payment/Discount FAQs

Do you cover shipping costs?

Do your ebike shipments require a signature when delivered?

Do you ship to PO Boxes?

Which shipping carriers do you use?

Do my accessories ship with my bike(s)?

Do you ship to my country?

Do you ship to Hawaii?

Do I get tracking when my item(s) ship?

How long does shipping take?

Are accessories and parts shipped together with the bike?

How can I get an invoice for my purchase?

Shipping/Delivery Policies & FAQs

Before You Buy an Ariel Rider

How can I order keys?

Do I need a license for your ebikes?

How fast do your bikes go?:

Are your ebikes street legal?

Pre-Ride Safety Checklist

Safety FAQS (Ebike + Battery/Charger Safety)

Before and After You Buy an Ariel Rider

I just placed a new order but I forgot something, can you add it?

How do I cancel an order?

Can I modify my order once I’ve received a tracking number via email?

Can I/How do I make a delivery change request?

I didn’t get my refund yet?

My bike/item is shipped but not tracking yet?

I can’t find my tracking number?

I’m missing an item in my package or order, what shall I do?

My bike or accessory was damaged during shipping, what do I do next?

Do you have any trade in or buy back programs?

Can I cancel my order and will there be a fee involved?

Bike Security: Protecting Against Loss or Theft

How do I register for warranty?

How to replace brake pads?

Do ebikes require maintenance?

Routine Maintenance

What Is Included In The Pre-Ride Check?

How Often Should I have the Bike Serviced?

Do I need to adjust anything on my ebike when it arrives?

Washing Your Ariel Rider E-Bike

Storing Your Ariel Rider E-Bike

Proper Battery Maintenance

How Do I Know When it's Time to Change My Tires?

How Do I Adjust My Brake Levers?

When do I change my brake pads, and what pads do I use?

How Do I Adjust my Motor Cut Offs?

How Do I Bed the Brakes On My Ariel Rider E-Bike?

How Do I Remove The Rear Wheel

How Much Should I Inflate My Tires?

I cannot find my keys?

How To Adjust The Rear Derailleur On Your Ariel Rider E-Bike

How Do I Access The Settings?

How Do I Turn On My Headlight?

Can I install parts from one Model On Another?

Can I Modify My Bike?

Can I Convert My 48-Volt Bike To a 52-Volte Bike?

Can I Reprogram my controller?

Should I Reset To Factory Settings?

What spokes should I use?

What Size Nut Do I Need For My Axle?

What Battery Cells Do You Use?

Can I Have My Battery Checked Out By A Local Battery Tech?

Can I charge my battery in the EU/Asia/etc?

I Need New Tires What Should I Get?

What is error code 30?

My brake pads are closed

I've recently had a flat tire, is it covered under warranty?

My Breaks Are Squeaky What Should I Do?

My Spokes Are Loose, What Should I Do?

My Tire Has Slipped Out of of the Rim.

What should I do if my bike or ebike is stolen?

How can I reset the PIN number on my ebike if I've forgotten it?

What should I do if I need assistance with product assembly or technical issues?

General Technical Support

User Manual of Grizzly V3

Grizzly Assembly Video - V3

Grizzly Assembly Video (V1 and V2)

Getting Started: Grizzly Edition

How to charge Grizzly batteries?

Manuals And Assembly Videos

What are the dimensions of the Grizzly?

Height Fit Grizzly

What are the dimensions of the Grizzly's Handlebars?

Can I get the long saddle instead of the short saddle for the Grizzly?

Are the Grizzly 52V tire's puncture resistant?

What size batteries come with the Grizzly?

What is the maximum speed for the Grizzly?

What accessories are compatible with the Grizzly?

Getting to Know Your Grizzly

Clicking noise coming from my wheels

Grizzly rear motor checklist for noises and/or error codes

My Grizzly front motor is very loud

Grizzly front motor checklist for noises and/or error codes

Grizzly Error Code 68H

The paint of frame and shocks do not match on my Grizzly

Does Grizzly come with 1 charger?

Can you charge both batteries for the Grizzly at the same time?

Troubleshooting and Technical Information

Grizzly

Kepler User Manuals

Kepler Assembly Video

How to assemble Kepler?

Manuals and Assembly Videos

What is the weight capacity of the rear rack on the Kepler?

Why is the wheel diameter setting on Kepler 27.5 and why?

What is the seatpost dimensions of Kepler?

How long does it take to charge Kepler?

How many lumens is the Kepler headlight?

How to adjust pedal assist levels in Kepler (PAS)

How do I setup time on Kepler display?

Getting to Know Your Kepler

What is the bottom bracket width of Kepler?

My Kepler's battery charging port is broken

My Kepler is making grinding or growling sound and vibrating

My Kepler does not turn on

Kepler error code 03

Kepler Error code 07

Kepler Error code 08

Kepler error code 09

Kepler error code 10

Kepler error code 12

Kepler Error code 14

Kepler Error code 30

My Kepler fork adjustment dial broke

Only the minus button works on my Kepler

My Kepler stem won't lock into place

What is the torque ratings for components of Kepler

My Kepler walk assist isn't working

Can I adjust the power on each Pedal Assist Level?

How to adjust the stem angle on Kepler (V1)

How do I adjust the angle of the step on Kepler?

Kepler

X-Class Manuals

X-Class 52V Assembly Video

How to remove the battery on X-class

Adjusting X-Class 52V Handlebars

Installing X-Class Rear Rack

How to change X-Class tires

X-Class 52V Dimensions.

X-Class 52V Saddle Options

What is the nm torque for X-Class 52V?

What is the weight capacity for X-Class 52V?

Can you move the handlebars up on X-class?

Is there a lock on the battery on X-class?

Will you offer full fenders on X-Class?

Is there a walking mode?

Is the battery on X-class removable?

Are the tires on X-class puncture resistant?

How fast can the X-class go?

Which side is the throttle on?

Are the new headlights and tail light compatible with the older X-Class versions?

Getting to Know Your X-Class

X-Class

Owners Resources