Orders, Returns, Shipping, & Cancellation Policies/FAQs
If you haven’t received a tracking number via email yet for any parts in the order you’d like to modify, please send an email to [email protected] to see if we can add the requested item(s). Please note, the added items will still include shipping
Kindly send us an email to [email protected] (from the email linked to the purchase that you’d like to cancel) specifying which items you’d like to cancel. Cancellation requests for in-stock bike orders should be submitted within 24 hours of the or
Once you've received the tracking number, requests for any changes in delivery should be requested directly with Ariel Rider Ebikes via email and not with the courier. These changes cannot be guaranteed after the tracking number is issued and there m
If your order does not have any tracking information yet, please email [email protected]. If the item is in transit, please do the same however please note that we may not be able to modify the shipment depending on circumstances. Requests for any
Please note, for refunds, the payment is immediately taken out of our account and usually takes 3-5+ business days for your bank to process the refund. If you have not received the refund within that time frame, please contact your bank accordingly.
If your tracking number hasn’t updated within 7 business days, please email us at [email protected] for further assistance.
Please email [email protected] from the email you used to place the order you are requesting tracking information for.
Please email [email protected] so that we can promptly look into finding your missing item.
All of our shipments are covered with insurance, please file a claim directly through Order Protection using either their website linked here. It takes about 5-10 minutes and they generally respond within 24-48 hours and either order parts or reimbur
We do not.
You are able to cancel your order. However, please be aware that a processing fee will be deducted from your refund. This fee is necessary to cover costs we incur from payment gateway providers when an order is canceled. If you choose to proceed with