Orders, Returns, Shipping, & Cancellation Policies/FAQs
If you haven’t received a tracking number via email for any parts of your order, you can email us at [email protected] to inquire about adding the requested item(s). Please note that any added items will still incur shipping fees, if applicable.
To request a cancellation, please email us at [email protected] from the email linked to your purchase and specify which items you’d like to cancel. For in-stock bike orders, cancellation requests must be submitted within 24 hours of order confirma
Once you've received the tracking number, requests for any changes in delivery should be requested directly with Ariel Rider Bikes via email and not with the courier. These changes cannot be guaranteed after the tracking number is issued and there ma
If your order does not yet have tracking information, please email us at [email protected] to request modifications. If the item is already in transit, you can still reach out to us; however, please note that changes may not be possible depending o
Once a refund is processed, the payment is immediately deducted from our account. However, it typically takes 3-5 business days (or longer, depending on your bank's processing times) for the refund to reflect in your account. If you do not see the re
If your tracking number hasn’t shown any updates within 7 business days, please email us at [email protected] for further assistance.
If you're unable to locate your tracking number, don't worry! Simply email us at [email protected] from the email address you used to place your order, and we'll be happy to assist you in retrieving your tracking information. We’re here to help, so
If you’re missing an item, please email us at [email protected] so we can investigate and resolve the issue promptly.
All shipments are insured, so if your item arrives damaged, please file a claim directly with Order Protection using their website. Here’s what to do:. The claim process takes about 5-10 minutes, and Order Protection typically responds within 24-48 h
No, we currently do not offer trade-in or buyback programs.
Yes, you can cancel your order if your order has not been shipped yet. However, please note that a 2.5% processing fee will be deducted from your refund. This fee covers the costs incurred by payment gateway providers when an order is canceled. Key P
Please be aware that loyalty points are redeemable only on accessories shipped directly by Ariel Rider. Points cannot be used for drop-shipped items or spare parts.
Please email [email protected] either from the email you used to make the original bike purchase, or make sure your email provides one of the following from the original bike purchase in our system (First/Last name, Shipping address, Phone Number,
Please email us at [email protected]. Each replacement key costs $10 plus shipping. To assist you with obtaining a replacement set of keys for your bike, you will need to confirm either the first/last name, email address, phone number, or shipping
We’re happy to assist all of our riders, including second-hand owners or shops with replacement parts, but to proceed, we need one of the following details tied to the original bike purchase:First and Last Name (please ensure spelling is accurate or