How do I return a part or accessory?Updated a month ago
We accept returns for unused accessories or parts within 14 days of the delivery date.
However, please note that we do not provide return labels for these items.Returns can be shipped to the following address (if they meet the below criteria):
Ariel Rider Ebikes
Attn: Accessory Returns
12648 Interurban Ave S Tukwila, WA 98168
Attn: Accessory Returns
12648 Interurban Ave S Tukwila, WA 98168
Additional Information:
- Restocking fees apply only to items that are damaged, used, or returned without their original packaging.
- Items Purchased with Points: Products bought fully or partially with points are not eligible for returns or exchanges.
- Returns shipped back outside of the 14-day window or for used items cannot be processed. If you wish to have these items sent back to you, we will invoice you for the shipping cost.
- A 2.5% processing fee will be deducted from the refund. This fee is required by the payment gateway providers, regardless of whether the order is refunded.
If your return meets the above criteria and you wish to proceed, please let us know once you’ve shipped the item and provide the tracking number. This will help us process your refund promptly. You can email us at [email protected]