How can I verify my purchase for e-bike parts?Updated 22 days ago
We’re happy to assist all of our riders, including second-hand owners or shops with replacement parts, but to proceed, we need one of the following details tied to the original bike purchase:
- First and Last Name (please ensure spelling is accurate or provide options if unsure)
- Email Address
- Phone Number
- Shipping Address
- Order Number
- Copy of the Invoice or Sale Receipt
If you’re a shop assisting a customer, kindly ask them to provide one of the above details.
Once we’ve verified the original purchase, we’ll update a note on your profile so you won’t need to provide this information again in the future.
This policy is standard across the motorized bike industry and is in place for several reasons:
- Safety and liability concerns
- Security measures, especially to prevent issues related to theft (a common request from our customers)
- Ensuring part compatibility with your specific bike model and production version
We understand it may be frustrating if you’re unable to provide this information, but we cannot make exceptions for private sales, garage sales, auctions, or similar situations.
If you cannot provide the requested details, unfortunately, we're unable to assist you.
Many components are not proprietary to Ariel Rider and may be readily available from third-party sources.
Let us know how you’d like to proceed!