General/Basic Electric Motor Bike Maintenance FAQS

How to replace brake pads?

You can follow this tutorial to learn more about replacing the brake pads, please note that Ariel Rider Bikes recommends this work to be done by a reputable bike mechanic:.

Do motorized bikes require maintenance?

All bikes (including ebikes) require maintenance over time to keep the bike safe and fun to ride. For a list of maintenance tasks you can view these articles:. Routine Maintenance. Battery Maintenance. Service Intervals. Pre-Ride Check.

Routine Maintenance

Below is a list of regular maintenance activities you can expect to perform while owning a bike:

What Is Included In The Pre-Ride Check?

To ensure that your bike is functioning properly, safe to ride, and ready for your next adventure you will want to adopt some general bike maintenance habits. This will help catch potential issues before they develop into safety hazards. Start by doi

How Often Should I have the Bike Serviced?

Interval. Inspect. Service. Replace. Weekly,. 100-200. miles. - Check. hardware for. proper torque:. See. Recommended. Torque Values. chart. - Check the drivetrain for. proper alignment and. function (including the. chain, freewheel,. chainring, and

Do I need to adjust anything on my bike when it arrives?

There may be some adjustments needed to your Ariel Rider Electric Moped bike when you assemble it, including adjusting your derailleur and having your spokes tightened. We recommend getting an initial tune-up from a local, certified, and reputable bi

Washing Your Ariel Rider Motorized Bike

The video below shows how to clean and maintain your Ariel Rider Bike, and you can see this article for written instructions. For Cleaning Supplies Muc-Off carries a highly respected brand of cleaning agents for Motorzed bikes and bicycles.

Storing Your Ariel Rider Bike

If storing your bike from Ariel Rider motorized bikes for longer than two weeks at a time, follow the instructions below to maintain the health and longevity of your battery. For more information, we strongly recommend following the battery maintenan

Proper Battery Maintenance

Battery Maintenance starts with proper charging, and for that, it is important to remember a few things. First, when you are plugging your battery into the charger there is an order of operations. Charger → Battery then Charger → Wall Outlet, when yo

How Do I Know When it's Time to Change My Tires?

It’s time to replace your tire when:. If you notice either of these signs, it’s important to replace the tire to maintain safe performance. If you have any questions or need assistance, feel free to reach out!

How Do I Adjust My Brake Levers?

Remember to always Power Cycle your bike before performing maintenance. You can Refer to this tutorial on how to Power Cycle your bike. Adjusting brake levers is a simple process. Here's a general guide on how to do it:. Turn off the bike: Locate the

When do I change my brake pads, and what pads do I use?

When your brake pads are about the width of a dime it is time to replace your brake pads. Ariel Rider Bikes use Tektro E10.11 pads, if your local bike shop doesn't have E10.11 Tektro pads you can find compatible pads at most retailers and online.

How Do I Adjust my Motor Cut Off sensors? (!)

Things you will need:. 2mm Hex Wrench. 7mm Open-end Wrench. Remember to always Power cycle your bike whenever you are doing adjustments. You can view this tutorial on how to power cycle your bike:. When you see that your throttle and PAS won't engage

How can I adjust Shimano Nexus 7 speed gears?

How Do I Bed the Brakes On My Ariel Rider Bike?

Bedding in your bike brakes is a simple process that can make a big difference in their performance. By following these tips, you can ensure that your brakes are up to the task of stopping you safely and efficiently. Remember to always Power cycle yo

How Do I Remove The Rear Wheel

Changing the rear wheel on your Ariel Rider bike is an important part of bike maintenance. Follow the steps below to safely remove your rear wheel. Once the wheel is removed, you can replace it with a new one or perform any necessary maintenance. For

How Much Should I Inflate My Tires?

First, check the side of the tire for the recommended PSI for that tire, for the tires that are on Ariel Rider Bikes we Recommend 30 PSI, then remove the cap from the valve stem and secure the pump nozzle to the valve stem. Inflate the tire to the de

I cannot find my keys?

Can you kindly check the handlebars, the keys are often zip tied to the handlebar of the area with cables on the handlebars. If you still cannot find them, please send us a photo of the 3-4 digit code on the lock itself for a replacement. You can ema

How do I inspect my cables for and connections for damage?

This video will show you how to inspect your cables and pins for damage.

How do I order a replacement part that is not listed on your website?

To order a replacement part that is not listed on our website, please contact our customer service team directly with the details of the part you need. Include relevant information such as the part name, description, and, if possible, a photo. Our te

Should I use dielectric grease in display connectors?

Dielectric grease is not recommended for e-bike display connectors as it insulates, interfering with signal transmission, attracting dust, and causing arcing. Use contact oils or corrosion inhibitors for better protection.

My Front Axle Nuts Are Missing

If you’ve unpacked your Ariel Rider motorized bike and can’t find the front axle nuts, don’t worry! In most cases, they are securely covered by protective packing material around the axle. If you still can’t find the nuts or need assistance with inst

How To Power Cycle, DCE, your Bike

Before disconnecting any electrical components, it is imperative to first Power Cycle your Ariel Rider Bike. The process will Dissipate the Controllers stored Energy, and is referred to as DCE. Please find a video and written instructions below. Writ

How Can I Get Technical Support?

We understand that needing technical support can be frustrating, so we strive to make the process as smooth and efficient as possible. Follow the steps below to get the help you need. To assist you quickly, please provide:. Document the Issue. Why Th

What should I do if my key is not working to unlock the battery?

If it’s a dual battery bike, please make sure you are using the proper key for that battery as the batteries are not typically keyed alike. If you’re sure it’s the right key and it doesn’t turn at all, please try moving the key in and out some while