How long do I have to register the warranty after I receive the bike?Updated 3 months ago
To activate your warranty, please submit your registration within 30 days of delivery by emailing your details to [email protected].
Why Do We Have a 30-Day Registration Window?
- Inspecting Your Bike Promptly – This ensures any shipping damages are caught early. Please note that shipping damage claims must be reported within five days of delivery for coverage.
- Maintaining Battery Health – Lithium-ion batteries require regular charging for optimal performance and longevity. Early registration helps us remind you of best practices for battery care.
Missed the Deadline? We Understand.
Life happens, and if you've missed the 30-day window, we’re happy to offer a one-time exception so you can still register your warranty.
Warranty Coverage Reminders
- Your warranty starts on the day you receive your bike, not the registration date.
- Shipping damage claims and issues caused by improper battery maintenance may not be covered.
- Certain actions—such as unauthorized modifications, using incompatible parts, or accident-related damage—may void your warranty as outlined in our policy.
If you have any questions, we’re here to help!