Grizzly: Error Code 68HUpdated 16 days ago

The error code 68H refers to a hall sensor communication error. This can be caused by a loose cable connection, cable damage, or something inside the motor. These steps will help us rule out a loose connection and determine the cause of the 68H error code. If you have any questions please do not hesitate to reach out to us through our contact form. 

1. Disconnect and Inspect the Cable

1. Turn off the bike’s power.
2. Power-cycle the bike by turning it off and back on.
3. Disconnect the front motor cable at the connection point near the front wheel.
   Please note: For the newest version of the Grizzly, this connection can be found just inside the top tube, you will need to carefully cut the securing zip-tie to gain access.  Also there is a second motor connection under your saddle just outside of the cable box, the front motor will be connected to the controller marked with an F.
   
   
4. Take clear, close-up photos of both cable ends and send them to our customer support team at [email protected].
   • Use a flash or direct light to ensure the pin sleeves and pins are clearly visible.
     
     

2. Reconnect the Cable Securely

• When reconnecting the cable, make sure it is fully seated and tight to prevent connection issues.
  
  

3. Check for Cable Damage

• Inspect the entire visible length of the front motor cable for any signs of damage.
• Pay special attention to the area where the cable enters the front motor.
  • This section is covered by a spring that must be pulled back for a full inspection.
  • Removing the front wheel may make this process easier.
• If you find any signs of damage, take a photo and contact us through our contact form for further assistance.