My Kepler's battery charging port is brokenUpdated 2 months ago

If the charging port on your battery is damaged or not functioning, it will need to be repaired by a battery technician.

To assist you as quickly as possible, please contact our customer support team at [email protected] with the following details:

• A clear photo of your battery’s serial number
• The order number and serial number of your bike
• A photo or video showing the issue with the charging port

Providing this information upfront will help us speed up the support process and find the best solution for you.