Placing Ebike Order/Payment/Discount FAQs

Do you want to talk to a real person to learn more about our bikes before making a purchase with Ariel Rider?

Our sales team is eager to answer any questions you may have before you’re ready to make a purchase! Simply fill out this form and we'll get back to you to asap. Please note, our business hours are Mon-Fri 9AM-5PM PST. If we’re unable to respond outs

What payment methods do you accept?

We accept debit/credit cards and paypal. Unfortunately we do not accept cash, down payments or split payment methods. Financing information can be found here.

Do you accept PayPal?

Yes we do.

How can I get financing?

We have two options to explore, Affirm & ShopPay. Please click here to find more detailed information on both options.

Do you charge sales tax?

The sales tax you're charged is based on your delivery address. In light of the Supreme Court's decision in South Dakota v. Wayfair, Ariel Rider is obligated to collect and submit sales tax in states where we have an economic presence. Currently, Ari

Do you charge shipping costs?

We cover the shipping cost for all Ebikes (excluding parts/accessories that ship from a separate warehouse).

Do you have sales or offer discounts?

We offer $100 discounts to first responders, teachers, students, military members, and veterans. You can learn more and apply for a code here. Please note discount codes cannot be combined or stacked, and can only be used for e bikes purchases (not a

I want to order 1 bike now, and if I like it, we’ll order a second one. Can we apply the 2 ebikes promo on the second order?

The two bike discount code can only be used for 2 bikes purchased at the same time, under the same order, shipping to the same shipping address. This is due to the discounted price we receive via our shippers that then allows us to provide the discou

Can you declare a lower value on my package?

Sadly, we cannot.

Can I place an order for an item that’s in stock, but request to hold it for a future date?

We do not accept pre-orders or holds for accessories or parts. If Ebikes are listed for pre-order or in stock, you can request to hold the purchase (prior to making the purchase) for up to 14 days from the date of purchase.

Can I pre-order accessories or parts that are out of stock?

We do not accept pre-orders for accessories or parts.

For pre-order/back-ordered items, do you charge right away or wait until the item is shipped?

If an ebike is listed as a pre-order, you will be charged when the order is placed. There is a 2.5% processing fee deducted from the refund if canceled.

What does backorder mean?

If a bike is listed for back-order, there will be an estimated shipping date listed (that may be subject to change per unforeseen circumstances) and you will be notified of any updates or new information via email.

I placed an order that didn’t complete but I have a pending charge? Why was it canceled?

In the case where you did not receive any order confirmation or the payment failed but your bank/card still has a pending charge, please allow 3-7 business days for the pending charge to clear. If the charge is pending, it means we didn’t receive the

My order was automatically canceled right after it was placed, why was it canceled?

Our processing system (Shopify), uses a system that automatically detects possible fraudulent orders, identifying from levels low-high. The orders are usually flagged and then canceled due to “high risk” which is most often due to either issues rela

How do pre-orders work for bikes?

If an e-bike is listed for pre-order, you can find the expected shipping dates listed here on our website. Please note, it's not possible for us to ship out all ebikes at once, so the estimated shipping dates are when we're going to start shipping th