Placing Ebike Order/Payment/Discount FAQs
Our sales team is eager to answer any questions you may have before you’re ready to make a purchase! Simply fill out this form and we'll get back to you to asap. Please note, our business hours are Mon-Fri 9 AM-5 PM PST. If we’re unable to respond ou
We accept debit/credit cards and PayPal. Unfortunately, we do not accept cash, down payments, or split payment methods. Financing information can be found here.
Yes we do.
We offer two payment options for your convenience: Affirm and ShopPay. Please click here to find more detailed information on both options.
The sales tax applied to your Ariel Rider purchase is determined by your delivery address. Following the Supreme Court's decision in *South Dakota v. Wayfair*, Ariel Rider is required to collect and remit sales tax in states where we have an economic
We offer free shipping for all of our bikes. However, this does not include parts and accessories, which ship from a separate location.
We run sales throughout the year! Check our website anytime to see our latest deals and special offers. We also offer a $50 discount for first responders, teachers, students, military members, and veterans. Learn more and apply for a code here. Impor
Unfortunately, we are unable to provide a lower value declaration on shipments for any reason.
We do not accept pre-orders or holds for accessories or parts. If bikes are listed for pre-order or in stock, you can request to hold the purchase (prior to making the purchase) for up to 14 days from the date of purchase.
At this time, we are unable to offer pre-orders for accessories or parts that are out of stock. However, we’re happy to assist you in any way we can!. If you’d like to be added to our waitlist for a specific part, please reach out to us at info@ariel
If a bike is listed as a pre-order, a listed payment will be charged at the time of purchase unless otherwise specified on the product page.
If a bike is listed for back-order, there will be an estimated shipping date listed (that may be subject to change per unforeseen circumstances) and you will be notified of any updates or new information via email.
In the case where you did not receive any order confirmation or the payment failed but your bank/card still has a pending charge, please allow 3-7 business days for the pending charge to clear. If the charge is pending, it means we didn’t receive the
Our processing system, Shopify, uses an automated system to detect potentially fraudulent orders, categorizing them as low to high risk. Orders flagged as "high risk" are typically canceled automatically due to issues such as mismatched IP addresses,
If a bike is listed as a pre-order, the expected shipping dates can be found on our website. The estimated shipping dates indicate when we’ll begin processing that batch. Please note that we cannot ship all ebikes in a batch at once, and orders will
At the moment, we don’t have a confirmed restock plan for these models at this time. However, we’re always evaluating our lineup based on demand and innovation. Stay tuned for updates!We're unable to reserve current sale prices for future dates. We a
You can find a list of expected shipping dates and shipping information for each model linked directly on our website here.