Can I have my battery checked out by a local battery tech? (I need help with my battery)Updated 15 days ago

Yes, if you have a local battery repair shop, we are more than happy to work with them. However, before taking your Ariel Rider battery to a local repair technician, please contact Support first.

You can reach our technical support team by selecting "Contact Technical Support" on our Get in Touch page.

Why Contact Support First?

• Protect Your Warranty: Unauthorized third-party repairs can void your battery warranty, so it is crucial to consult our team before any service work begins.
• Expert Troubleshooting: Our specialists can guide you through initial battery troubleshooting steps and identify potential solutions or warranty replacements.
• Proper Repairs & Safety: We ensure your battery receives manufacturer-approved care and parts, preventing safety hazards or further electrical issues.

Need Assistance?

To keep your electric motorized bike battery running safely and smoothly, reach out to our team today—we are happy to help!

IMPORTANT: Photos and videos are essential for resolving technical support tickets. If they are missing, our team will need to request them via email, which will delay your case. To speed up processing, please upload all required visuals before submitting your ticket.