Grizzly 72v PPB - Error Code E16Updated 4 days ago

Error code E16 indicates an over-voltage condition detected in the top tube battery pack, meaning its voltage level has exceeded safe operating limits.

DANGER / IMMEDIATE ACTION REQUIRED: If you see Error E16, stop charging the battery immediately and unplug the charger from the wall. Do not attempt to charge, ride, or drain this battery pack.

CRITICAL WARNING: Always power cycle—Dissipate Controller Energy (DCE)—your motorized bike before disconnecting or reconnecting any electrical components. On dual-battery models, both batteries must be removed to perform a proper DCE. Step-by-step guidance is available in our Power Cycle (DCE) Guide.

Required Safety Protocol for Error E16

1. Disconnect Charger Immediately: Unplug the charger from the wall outlet and disconnect it from the top tube battery charge port right away.
2. Power Cycle (DCE - Both Batteries): Turn off the display, safely remove both batteries from the frame, and perform a full DCE power cycle to clear residual controller energy.
3. Isolate the Battery Pack: Place the top tube battery in a safe, dry, non-flammable location away from heat sources and combustible materials. Do not attempt to reinstall, charge, or operate the bike with this battery pack.
4. Contact Technical Support: Reach out to our technical support team immediately for specialized guidance before taking any further action.

Contact Support Immediately

Please contact our team directly through our Contact Form so our technical team can assist you safely with this battery issue.

IMPORTANT: Photos and videos are essential for resolving technical support tickets. Please attach clear photos of your charger specification label, top tube battery serial number, and display screen showing Error E16 when submitting your ticket.