Grizzly 72v PPB - Error Code E23Updated 2 days ago
Error code E23 indicates that an over-voltage condition has been detected from the charger, meaning the charging input voltage exceeds safe operating limits.
DANGER / IMMEDIATE ACTION REQUIRED: Unplug the charger immediately. Connecting an incorrect or faulty charger can damage your battery cells and create a potential safety hazard.
CRITICAL WARNING: Always power cycle—Dissipate Controller Energy (DCE)—your motorized bike before disconnecting or reconnecting any electrical components. On dual-battery models, both batteries must be removed to perform a proper DCE. Step-by-step guidance is available in our Power Cycle (DCE) Guide.
Troubleshooting Steps for Error E23
- Unplug the Charger Immediately: Disconnect the charger from the wall outlet and the battery charge port right away.
- Verify Charger Label: Inspect the label on the charger body. Ensure it explicitly reads "72V 5A Ariel Rider OEM" (or matches the specific voltage rating required for your exact bike model). Using third-party or incorrect voltage chargers will trigger this protection error.
- Power Cycle (DCE - Both Batteries): Turn off the bike, remove both batteries from the frame, and perform a full DCE power cycle to clear residual power from the system. Leave both batteries off for step 4.
- Inspect Charger & Port: Inspect the charger plug and battery charging port for bent pins, burns, or debris before plugging anything back in.
- Reconnect & Retest: Reinstall both batteries, plug in the verified OEM charger, and test if Error E23 clears.
Need Further Assistance?
If error code E23 persists while using the correct, verified Ariel Rider OEM charger, please stop charging and contact our support team right away through our Contact Form.
IMPORTANT: Photos and videos are essential for resolving technical support tickets. Please attach clear photos of your charger specification label, charger status lights, and display screen showing Error E23 when submitting your ticket.