MUDD PPB - Waking Your BatteriesUpdated 2 hours ago
The following instructions guide you through waking up your battery packs after delivery or extended storage, preparing your dual-battery electric motorized bike for operation.
DANGER / SAFETY WARNING: Do not attempt to wake up a damaged, wet, hot, swollen, leaking, or crash-involved battery. Never bridge battery contacts, jump-start a battery, bypass internal protection circuits, or repeatedly reconnect a charger to force recovery.
Battery Wake-Up Procedure
- Remove Both Batteries:
Ensure the display is powered off. Remove both batteries from the frame following the standard battery removal procedure.
- Wake the First Battery:
On the first battery pack, press and hold the charge-level indicator button for 5 seconds until the LED indicator lights illuminate sequentially from red through the final green light.
- Wake the Second Battery:
Repeat the 5-second button press on the second battery pack. (Note: Use this specific wake sequence. Do not substitute another model's wake timing. Automatic sleep mode occurs after approximately 20 days without use; it does not prevent gradual battery charge loss.)
- Power Off Batteries Before Reinstallation:
Press and hold each battery's charge-level indicator button for 3 seconds until all indicator lights turn completely off. Perform this step for both batteries prior to reinstalling them. Turning off the handlebar display does not switch off individual battery power switches.
- Reinstall & Lock Batteries:
Reinstall both powered-off batteries onto the frame. Ensure each pack is fully seated into its cradle mount, locked securely with the key, and that the keys are removed before powering on the vehicle.
Need Further Assistance?
If either battery fails to respond normally to the wake-up sequence, or if you have questions regarding battery latching, please contact our support team through our Contact Form.
IMPORTANT: Photos and videos are essential for resolving technical support tickets. Please attach clear photos or videos showing your battery charge-level indicator lights and battery serial numbers when submitting your ticket.