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Basic bike maintenance & pre-ride FAQS

General basic bike maintenance and pre-ride checklist for your new Ariel Rider

How do I register for warranty?

To assist you efficiently, please email the following details to [email protected]:. You can find the serial number on the head tube of your bike, just above the crown. For reference, here's an example of where to locate the serial number on a Kepl

Do I need to adjust anything on my bike when it arrives?

There may be some adjustments needed to your Ariel Rider Electric Moped bike when you assemble it, including adjusting your derailleur and having your spokes tightened. We recommend getting an initial tune-up from a local, certified, and reputable bi

What is included in the pre-ride check?

To ensure that your bike is functioning properly, safe to ride, and ready for your next adventure you will want to adopt some general bike maintenance habits. This will help catch potential issues before they develop into safety hazards. Start by doi

Can you recommend a shop for bike maintenance?

I'm afraid we don't have local shops to recommend as we are direct to consumers, however, I'll pass your ticket to our tech team to see if they have worked with a local shop in that area before. Someone from the team will get back to you as soon as p

Routine maintenance

Below is a list of regular maintenance activities you can expect to perform while owning a bike:

Do motorized bikes require maintenance?

All bikes (including ebikes) require maintenance over time to keep the bike safe and fun to ride. For a list of maintenance tasks you can view these articles:. Routine Maintenance. Battery Maintenance. Service Intervals. Pre-Ride Check.

How often should I have the bike serviced?

Interval. Inspect. Service. Replace. Weekly,. 100-200. miles. - Check. hardware for. proper torque:. See. Recommended. Torque Values. chart. - Check the drivetrain for. proper alignment and. function (including the. chain, freewheel,. chainring, and

Washing your Ariel Rider motorized bike

The video below shows how to clean and maintain your Ariel Rider Bike, and you can see this article for written instructions. For Cleaning Supplies Muc-Off carries a highly respected brand of cleaning agents for Motorzed bikes and bicycles.

Storing your Ariel Rider bike

If storing your bike from Ariel Rider motorized bikes for longer than two weeks at a time, follow the instructions below to maintain the health and longevity of your battery. For more information, we strongly recommend following the battery maintenan

I cannot find my keys? (My bike was just delivered)

Can you kindly check the handlebars, the keys are often zip tied to the handlebar of the area with cables on the handlebars. If you still cannot find them, please send us a photo of the 3-4 digit code on the lock itself for a replacement. You can ema

What should I do if my bike was stolen?

We're truly sorry to hear about your bike being stolen. Please provide us with any possible email addresses that might be associated with the warranty registration so that we can locate the serial number in our system. If you never sent in the warran