Shipping/Delivery Policies & FAQs

Do you cover shipping costs?

We cover the shipping cost for all Ebikes (excluding parts/accessories that ship from a separate warehouse).

Do your ebike shipments require a signature when delivered?

Yes, please plan accordingly. You'll receive a tracking number via email with an ETA once in transit.

Do you ship to PO Boxes?

We cannot ship ebikes to PO boxes per carrier policy.

Which shipping carriers do you use?

Fedex, USPS & UPS.

Can I pick up my bike(s) locally instead of via shipping?

We do offer pick-ups locally from our third party fulfillment center in Sumner, WA. You may be eligible for an $80 refund after the pick-up is complete depending on discounts used with the purchase already. The bike will be available to pick up on th

Do my accessories ship with my bike(s)?

Accessories ship from a separate warehouse so they will not ship with the bike(s) and will have separate tracking numbers provided.

Do you charge shipping costs?

We cover the shipping cost for all Ebikes (excluding parts/accessories that ship from a separate warehouse).

Do you ship to my country?

We’re only shipping/selling within the lower 48 US States.

Do you ship to Hawaii?

We do not at this time due to extremely high shipping costs.

Do I get tracking when my item(s) ship?

Yes. You will receive a tracking number via email when items ship.

How long does shipping take?

If the item is in stock, your order will be shipped out within 3-5 business days. After that, general shipping time is anywhere from 1-10 business days. You’ll receive a tracking number via email when it ships so that you can plan accordingly for its

Are accessories and parts shipped together with the bike?

Accessories and parts are often shipped separately from the bike and from different warehouses. Each shipment will have its own tracking number which will be emailed to you. So, if you do not see all your ordered items in a single delivery, please wa

How can I get an invoice for my purchase?

An invoice for your purchase will be automatically generated once you finalize your order. You will receive an email with the invoice which includes a 'Complete your purchase' button that will enable you to pay for the items selected. If you do not r