Do you cover shipping costs?
We offer free shipping for all bikes. However, this does not include parts and accessories, which ship from a separate warehouse.
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Shipping/Delivery Policies & FAQs
Shipping/Delivery Policies & FAQs
Are signatures required for bike deliveries?
Yes, a signature is required for delivery, so please plan accordingly. You’ll receive a tracking number via email with an estimated delivery date once your order is in transit.
Do you ship to PO Boxes?
Unfortunately, we are unable to ship to PO boxes due to carrier restrictions. To ensure a smooth delivery, please provide a physical address when placing your order. If you have any questions or need assistance, feel free to reach out to us at info@a
Which shipping carriers do you use?
Fedex, USPS & UPS.
Can I pick up my bike(s) locally instead of via shipping?
We offer local pick-ups from our third-party fulfillment center in Sumner, WA. If you choose this option, you may be eligible for an $80 refund after the pick-up is completed, depending on any discounts applied to your purchase. The bike will be read
Will my accessories ship with my bike?
Accessories are shipped from a separate warehouse, so they will not be included with the bike shipment. Separate tracking numbers will be provided for these items.
Do you charge shipping costs?
We offer free shipping for all bikes. However, this does not include parts and accessories, which ship from a separate warehouse.
Do you ship to my country?
Currently, Ariel Rider only ships within the lower 48 U.S. states. We are unable to ship to Alaska, Hawaii, or international locations at this time. Shipping motorized bikes requires compliance with various regulations, logistics, and costs that make
Do you ship to Alaska or Hawaii?
At this time, Ariel Rider only ships within the lower 48 U.S. states. Unfortunately, we do not ship to Alaska or Hawaii due to logistical challenges and shipping restrictions. Shipping motorized bikes to these locations involves high costs, complex r
Do I get tracking when my item(s) ship?
Yes, you will receive a tracking number via email once your items have shipped.
How long does shipping take?
If the item is in stock, your order will be shipped within 3-5 business days. Shipping typically takes 1-10 business days, depending on your location. You’ll receive a tracking number via email once your order ships, allowing you to plan for its arri
Do accessories and parts ship with the bikes?
Accessories and parts are typically shipped separately from the bike and may come from different warehouses. Each shipment will have its own tracking number, which will be emailed to you. If all your items don’t arrive in a single delivery, please wa
How can I get an invoice for my purchase?
An invoice for your purchase will be automatically generated once you finalize your order. You will receive an email with the invoice which includes a 'Complete your purchase' button that will enable you to pay for the items selected. If you do not r
Can You Take an Electric Moped Bike on a Plane?
If you're planning to travel with your Ariel Rider electric Moped Bike, it's important to understand the restrictions surrounding lithium-ion batteries on U.S. flights. Unfortunately, carrying your battery in either checked or carry-on luggage is typ