Basic maintenance & pre-ride FAQS (After delivery)

General basic bike maintenance and pre-ride checklist for your new Ariel Rider

What should I do if an item is missing from my package or order?

If you’re missing an item, please email us at [email protected] so we can investigate and resolve the issue promptly.

What should I do if my bike or accessory was damaged during shipping?

All shipments are insured, so if your item arrives damaged, please file a claim directly with us. Here’s what to do:. Important:. While waiting for claim approval, we can still arrange to send replacement parts if needed. However, for reimbursement o

I cannot find my keys? (My bike was just delivered)

Can you kindly check the handlebars, the keys are often zip tied to the handlebar of the area with cables on the handlebars. If you still cannot find them, please send us a photo of the 3-4 digit code on the lock itself for a replacement. You can ema

Do I need to adjust anything on my bike when it arrives?

There may be some adjustments needed to your Ariel Rider Electric Moped bike when you assemble it, including adjusting your derailleur and having your spokes tightened. We recommend getting an initial tune-up from a local, certified, and reputable bi

How do I register for warranty?

To assist you efficiently, please email the following details to [email protected]:. You can find the serial number on the head tube of your bike, just above the crown. For reference, here's an example of where to locate the serial number on a Kepl

How long do I have to register the warranty after I receive the bike?

To activate your warranty, please submit your registration within 30 days of delivery by emailing your details to [email protected]. Life happens, and if you've missed the 30-day window, we’re happy to offer a one-time exception so you can still re

What is included in the pre-ride check?

To ensure that your bike is functioning properly, safe to ride, and ready for your next adventure you will want to adopt some general bike maintenance habits. This will help catch potential issues before they develop into safety hazards. Start by doi

Pre-ride safety checklist

Notice: Before each ride, and after every 25-45 miles, we advise following the pre-ride safety checklist in the table below. Your cables, spokes, and chain will stretch after an initial break-in period of 50-100 mi (80-160 km), and bolted connections

Do motorized bikes require maintenance?

All bikes (including ebikes) require maintenance over time to keep the bike safe and fun to ride. For a list of maintenance tasks you can view these articles:. Routine Maintenance. Battery Maintenance. Service Intervals. Pre-Ride Check.

How often should I have my bike serviced?

Interval. Inspect. Service. Replace. Weekly,. 100-200. miles. - Check. hardware for. proper torque:. See. Recommended. Torque Values. chart. - Check the drivetrain for. proper alignment and. function (including the. chain, freewheel,. chainring, and

Can you recommend a shop for bike maintenance?

I'm afraid we don't have local shops to recommend as we are direct to consumers, however, I'll pass your ticket to our tech team to see if they have worked with a local shop in that area before. Someone from the team will get back to you as soon as p

Routine maintenance

Below is a list of regular maintenance activities you can expect to perform while owning a bike:

Washing your Ariel Rider motorized bike

The video below shows how to clean and maintain your Ariel Rider Bike, and you can see this article for written instructions. For Cleaning Supplies Muc-Off carries a highly respected brand of cleaning agents for Motorzed bikes and bicycles.

Storing your Ariel Rider bike

If storing your bike from Ariel Rider, for longer than 2 weeks at a time, please follow the instructions below to maintain the health and longevity of your battery. - Charge (or discharge) the battery to approximately 75% charged. - Store the battery

Bike security: Protecting your Ariel Rider bike from loss or theft

Securing your e-bike is essential to prevent theft and ensure peace of mind. Here are our top recommendations for keeping your Ariel Rider bike safe:. These free services store your bike’s details in a database accessible by police departments and bi

Can I install parts from one model on another?

We do not recommend using parts from other bike models, third party manufacturers on your Ariel Rider bike. These parts have not been tested for compatibility, and these modifications may cause damage. ⚠️ Important: Damage caused by non-Ariel Rider c