The following instructions guide you through waking up your battery packs after delivery or extended storage, preparing your dual-battery electric motorized bike for operation. Remove both batteries from the vehicle using the complete battery-removal

<p>The following instructions guide you through waking up your battery packs after delivery or extended storage, preparing your dual-battery electric motorized bike for operation.</p><blockquote style="background: #fff3cd; border-left: 4px solid #ffe08a; color: #856404; padding: 12px 16px; margin: 1.5em 0;"><strong>CRITICAL WARNING:</strong> Always power cycle&#x2014;<strong>Dissipate Controller Energy (DCE)</strong>&#x2014;your electric motorized bike before removing or installing electrical components. On dual-battery models, <strong>both batteries must be removed</strong> to perform a proper DCE. Step-by-step guidance is available in our <a href="https://arielrider.gorgias.help/en-US/how-to-power-cycle-dce-your-bike-922687" target="_blank" rel="noopener noreferrer">Power Cycle (DCE) Guide</a>.</blockquote><hr><h2 id="battery-wake-up-procedure">Battery Wake-Up Procedure</h2><ol><li><strong>Remove Both Batteries:</strong><p>Remove <strong>both batteries</strong> from the vehicle using the complete battery-removal procedure.</p></li><li><strong>Wake the First Battery:</strong><p>On the first battery, hold the charge-level indicator button for <strong>5 seconds</strong> until the lights illuminate one by one from red through the last green light.</p></li><li><strong>Wake the Second Battery:</strong><p>Repeat the 5-second button press on the other battery. If either fails to respond normally, stop and contact Ariel Rider. <em>(Note: Use this specific five-second MUDD wake sequence. Do not substitute another model&apos;s wake timing. Automatic sleep occurs after about 20 days without use; it does not prevent gradual charge loss.)</em></p></li><li><strong>Turn Batteries Off Before Reinstalling:</strong><p>Hold each battery&apos;s charge-level indicator button for <strong>3 seconds</strong>, until all its lights turn off. Do this for <strong>both batteries</strong> before reinstalling them. Turning off the display does not switch off the batteries.</p></li><li><strong>Reinstall &amp; Lock Batteries:</strong><p>After installation, check that each battery is fully in its mount and locked in place, then remove the keys before starting the bike. <em>(Note: A dark indicator does not prove a battery is empty or safe to open.)</em></p></li></ol><hr><h2 id="need-further-assistance">Need Further Assistance?</h2><p>If either battery fails to respond normally to the wake-up sequence, please contact our support team through our <a href="https://arielrider.com/pages/contact-us" target="_blank" rel="noopener noreferrer">Contact Form</a>.</p><blockquote style="background: #fff3cd; border-left: 4px solid #ffe08a; color: #856404; padding: 12px 16px; margin: 1.5em 0;"><strong>IMPORTANT:</strong> Photos and videos are essential for resolving technical support tickets. Please attach clear photos showing your battery charge-level indicator lights and battery serial numbers when submitting your ticket.</blockquote>

MUDD PPB - Waking the Batteries

This guide provides step-by-step instructions for safely removing an old controller and installing a replacement unit on your electric motorized bike. You can follow along with the written procedure or the embedded video below.

<p>This guide provides step-by-step instructions for safely removing an old controller and installing a replacement unit on your electric motorized bike. You can follow along with the written procedure or the embedded video below.</p><blockquote style="background: #fff3cd; border-left: 4px solid #ffe08a; color: #856404; padding: 12px 16px; margin: 1.5em 0;"><strong>CRITICAL WARNING:</strong> Always power cycle&#x2014;<strong>Dissipate Controller Energy (DCE)</strong>&#x2014;your electric motorized bike before disconnecting or reconnecting any electrical components or opening the controller bay. On dual-battery models, <strong>both batteries must be removed</strong> to perform a proper DCE. Step-by-step guidance is available in our <a href="https://arielrider.gorgias.help/en-US/how-to-power-cycle-dce-your-bike-922687" target="_blank" rel="noopener noreferrer">Power Cycle (DCE) Guide</a>.</blockquote><hr><h2 id="controller-replacement-video-guide">Controller Replacement Video Guide</h2><div style="position: relative; padding-bottom: 56.25%; height: 0; overflow: hidden; max-width: 100%; margin: 1.5em 0;"><iframe src="https://www.youtube.com/embed/mIfY1q5vGhg?si=1MS3SRW63FyTynPx&amp;wmode=opaque&amp;rel=0" title="Controller Removal &amp; Installation Guide" style="position: absolute; top: 0; left: 0; width: 100%; height: 100%; border: 0;" allowfullscreen></iframe></div><hr><h2 id="required-tools--materials">Required Tools &amp; Materials</h2><ul><li>3 mm hex wrench (Allen key)</li><li>8 mm socket or open-end wrench</li><li>Phillips screwdriver</li><li>Flathead tool or small precision screwdriver (optional, for plug latches)</li><li>Smartphone (for clear photo documentation)</li><li>Replacement zip ties</li></ul><hr><h2 id="phase-1-preparation--controller-bay-access">Phase 1: Preparation &amp; Controller Bay Access</h2><ol><li><strong>Power Down &amp; Access the Bay:</strong><ul><li>Turn off the bike&apos;s electrical system, remove <strong>both batteries</strong> from the frame, and perform a full DCE power cycle to dissipate residual power.</li><li>Locate the controller bay cover plate on the <strong>left side of the bike frame</strong>.</li><li>Use a 3 mm hex wrench to unfasten and remove the cover plate screws.</li><li>Slide the cover down along the crank arm toward the pedal to move it clear of your workspace.</li></ul></li><li><strong>Document Internal Layout:</strong><ul><li><strong>Take a clear photo with your smartphone camera</strong> showing the layout of all internal wiring, connectors, and components <em>before</em> disconnecting anything. This serves as a critical reference when tucking wires back in later.</li><li>Carefully ease the components out of the controller bay to access all connection points.</li></ul></li></ol><hr><h2 id="phase-2-disconnecting-the-old-controller">Phase 2: Disconnecting the Old Controller</h2><ol start="3"><li><strong>Disconnect Battery Balancer &amp; Molex Plugs:</strong><ul><li>Disconnect the yellow XT90 connectors originating from the battery balancer.</li><li>Disconnect the <strong>three white Molex plugs</strong>attached to the controller:<ul><li><em>Tip:</em> If a plug latch is stubborn, gently lift the locking hook using a small flathead screwdriver.</li><li><em>Caution:</em> Carefully wiggle the connector body back and forth&#x2014;<strong>do not pull directly on the wires</strong>, as fragile pins can pull out from the housing.</li></ul></li></ul></li><li><strong>Remove Main Power &amp; Phase Wires:</strong><ul><li>Remove the clear plastic protective shield covering the terminal blocks on the controller.</li><li>Locate the main terminal screws securing the color-coded phase and power ring terminals (<strong>Red, Black, Blue, Yellow, Green</strong>).</li><li>Use an 8 mm socket or open-end wrench to break each terminal screw free.</li><li>Finish unthreading the screws using a screwdriver, then free all ring terminals from the old controller.</li><li>Set the old controller aside.</li></ul></li></ol><hr><h2 id="phase-3-installing-the-new-controller">Phase 3: Installing the New Controller</h2><ol start="5"><li><strong>Connect Wiring to the New Controller:</strong><ul><li>Connect the <strong>three white Molex plugs</strong> into their corresponding color-matched ports on the new controller until fully seated and latched.</li><li>Reattach the terminal ring connectors (<strong>Red, Black, Blue, Yellow, Green</strong>) to their matching color-coded terminal posts on the new controller.</li><li>Tighten all terminal screws securely using a screwdriver and 8 mm wrench to ensure a solid electrical connection without stripping the threads.</li><li>Plug the yellow battery connectors back into the battery balancer.</li></ul></li><li><strong>Secure Cover &amp; Organize Wiring:</strong><ul><li>Reinstall the <strong>clear plastic protective cover</strong> over the new controller terminals.</li><li>Carefully guide and nestle all components and wiring harness bundles back into the controller bay cavity.</li><li>Secure loose wire bundles using replacement zip ties. Ensure wires are routed smoothly with <strong>no sharp bends, pinches, or crimps</strong>.</li></ul></li></ol><hr><h2 id="phase-4-final-reassembly--testing">Phase 4: Final Reassembly &amp; Testing</h2><ol start="7"><li><strong>Close Controller Bay &amp; Test:</strong><ul><li>Slide the controller bay cover back up the crank arm and align it flush with the frame opening.</li><li>Secure the cover plate using your 3 mm hex wrench.</li><li>Reinstall both batteries into the bike frame and lock them securely.</li><li>Power on the display to verify proper system operation and functionality.</li></ul></li></ol><hr><h2 id="need-further-assistance">Need Further Assistance?</h2><p>If you encounter issues during controller installation, experience error codes, or need technical guidance, please submit a ticket directly through our <a href="https://arielrider.com/pages/contact-us" target="_blank" rel="noopener noreferrer">Contact Form</a>.</p><blockquote style="background: #fff3cd; border-left: 4px solid #ffe08a; color: #856404; padding: 12px 16px; margin: 1.5em 0;"><strong>IMPORTANT:</strong> Photos and videos are essential for resolving technical support tickets. Please attach clear photos of your controller bay wiring layout, terminal block connections, battery serial numbers, and display screen when submitting your ticket.</blockquote>

MUDD PPB - Replacing the Controller

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