General and administrative technical support questions
We understand that needing technical support can be frustrating, so we strive to make the process as smooth and efficient as possible. Follow the steps below to get the help you need. To assist you quickly, please provide:. Document the Issue. Why Th
If you are experiencing difficulties with a product or require technical support, please do not hesitate to reach out to our Tech Support Team. For the most efficient assistance, we advise sending us a clear photo or a short video documenting the iss
In many cases, the bike has shut down temporarily to protect the electronics from becoming overtaxed. This can be corrected in most cases by removing the battery from the bike for 10-15 seconds and then reinstalling the battery. If this does not corr