Modifying orders, returns, shipping, & cancellation policies FAQs
If your order does not yet have tracking information, please email us at [email protected] to request modifications. If the item is already in transit, you can still reach out to us; however, please note that changes may not be possible depending o
Once you've received the tracking number, requests for any changes in delivery should be requested directly with Ariel Rider Bikes via email and not with the courier. These changes cannot be guaranteed after the tracking number is issued and there ma
If you haven’t received a tracking number via email for any parts of your order, you can email us at [email protected] to inquire about adding the requested item(s). Please note that any added items will still incur shipping fees, if applicable.
Yes, you can cancel your order if your order has not been shipped yet. However, please note that a 2.5% processing fee will be deducted from your refund. This fee covers the costs incurred by payment gateway providers when an order is canceled. Key P
If you're unable to locate your tracking number, don't worry! Simply email us at [email protected] from the email address you used to place your order, and we'll be happy to assist you in retrieving your tracking information. We’re here to help, so
If your tracking number hasn’t shown any updates within 7 business days, please email us at [email protected] for further assistance.
To request a cancellation, please email us at [email protected] from the email linked to your purchase and specify which items you’d like to cancel. For in-stock bike orders, cancellation requests must be submitted within 24 hours of order confirma
Once a refund is processed, the payment is immediately deducted from our account. However, it typically takes 3-5 business days (or longer, depending on your bank's processing times) for the refund to reflect in your account. If you do not see the re