Pre-sale Bike FAQS

Do you want to talk to a real person to learn more about our bikes before making a purchase?

Our Sales team is eager to answer any questions you may have before you're ready to make a purchase. Simply fill out this form and we'll get back to you to schedule a sales call accordingly. We look forward to helping you find the perfect bike for yo

What are the current expected shipping times for your bikes?

You can find a list of expected shipping dates and shipping information for each model linked directly on our website here.

Do you offer test rides? Do you have any local dealers?

As a direct-to-consumer company, our main office is located in Seattle, WA. If you're local to Seattle, you can schedule a test ride by emailing us a few days in advance to arrange a convenient time. For those outside Washington State, we don't have

Do you sell any open box bikes locally?

Can I pick up my bike(s) locally instead of via shipping?

We offer local pick-ups from our third-party fulfillment center in Sumner, WA. If you choose this option, you may be eligible for an $80 refund after the pick-up is completed, depending on any discounts applied to your purchase. The bike will be read

What warranty comes with the bike?

All of our bikes come with a 1-year warranty (starting from the delivery date) covering manufacturing defects. If an issue is confirmed to be a manufacturing defect, we’ll provide a shipping label for the return, inspect the bike, and send a replacem

What assembly is required for each Ariel Rider model?

The assembly is fairly easy. It comes mainly pre-assembled; The instructions are in the user manual and tools are included. We also have YouTube videos for each model available. All you need to install is the front tire, fenders, handlebars, lights,

Will this Ariel Rider bike fit me?

Choosing the right bike size is crucial for comfort and performance. Each Ariel Rider e-bike has a listed saddle height (from the ground) on its product page. Follow these steps to determine if a bike is the right fit for you:. 1. Measure Your Inseam

What is pedal assist?

Pedal Assist activates the motor automatically as you pedal, eliminating the need to use a throttle. There are two types of Pedal Assist systems:. Our current lineup is equipped with cadence sensors.

Do your bikes require a signature upon delivery?

Yes, due to the high-value of the item you will have to ensure that someone is home to sign for the delivery.

Can you recommend a child seat that is compatible with your fat tire bikes?

For safety reasons, we do not recommend using child seats with any of our bikes. At Ariel Rider, rider safety is our top priority. Due to the design and performance of motorized bicycles, attaching a child seat may pose risks that could compromise st

Where are Ariel Rider bikes made?

Ariel Rider motorized bikes are built using high-quality components sourced from trusted manufacturers worldwide, including China, Taiwan, and Malaysia. We carefully select each part to meet our strict performance, durability, and reliability standar

What is your return policy if I decide the bike isn’t a good fit for me?

For unopened bike returns within 14 days of the delivery date, only the 2-way shipping costs will be deducted from your refund, provided the box is confirmed unopened upon return. One-way shipping typically costs $170+ per trip. We’ll provide invoice

Can I pay extra for a custom paint job?

Unfortunately, we don’t offer custom paint options for any of our bikes at this time.

Do your bikes work in cold weather, rain, or on hills?

Absolutely! Ariel Rider Bikes are made for riding hills, rain, and even snow, if you want to ride in it, your bike can handle it!. Yes, our bikes are rated IP56 for water resistance. Disclaimer: Ariel-Rider E-bikes are water resistant not water proof

Are your bikes water resistant?

Yes, our bikes are IP65-rated for water resistance.

Do you have an Ariel Rider bike for kids?

Unfortunately, we don’t. For safety reasons, we do not recommend anyone under the age of 16 ride our bikes. We encourage you to check your local regulations for the latest laws regarding motorized bikes. Friendly reminder: Always wear a helmet, even

Can I load my bike to my car?

Yes! We recommend and sell the MotoTote Mini Bike Rack & Tie Down Bundle.

Can I modify my bike?

Your Safety Comes First: Ariel Rider Bike Modifications & Warranty. At Ariel Rider, your safety is our top priority. While customizing your Ariel Rider motorized bike may be tempting, unauthorized modifications can void your warranty and pose serious

Does modifying a bike's paint void the warranty?

Any tampering (including but not limited to changing the look of the item e.g. painting, stripping the paint), misuse, or negligence in handling or use of the products renders the warranty void. Further, the warranty is void if the serial number of t

What type of valves are used on the tires?

All of our bikes are equipped with Schrader valves.

Does Ariel Rider offer trade-in or buyback programs?

No, we currently do not offer trade-in or buyback programs.

Do you have an affiliate program?

We do not at this time.

How do I apply to be a dealer?

Thank you for your interest in working together. As a direct-to-consumer brand, we currently handle all sales directly and do not distribute through dealers.