General bike & product FAQs

Can I modify my bike?

Your Safety Comes First: Ariel Rider Bike Modifications & Warranty. At Ariel Rider, your safety is our top priority. While customizing your Ariel Rider motorized bike may be tempting, unauthorized modifications can void your warranty and pose serious

What assembly is required for each Ariel Rider model?

The assembly is fairly easy. It comes mainly pre-assembled; The instructions are in the user manual and tools are included. We also have YouTube videos for each model available. All you need to install is the front tire, fenders, handlebars, lights,

Will this Ariel Rider bike fit me?

Choosing the right bike size is crucial for comfort and performance. Each Ariel Rider e-bike has a listed saddle height (from the ground) on its product page. Follow these steps to determine if a bike is the right fit for you:. 1. Measure Your Inseam

Do you have an Ariel Rider bike for kids?

Unfortunately, we don’t. For safety reasons, we do not recommend anyone under the age of 16 ride our bikes. We encourage you to check your local regulations for the latest laws regarding motorized bikes. Friendly reminder: Always wear a helmet, even

Can I pay extra for a custom paint job?

Unfortunately, we don’t offer custom paint options for any of our bikes at this time.

Does modifying a bike's paint void the warranty?

Any tampering (including but not limited to changing the look of the item e.g. painting, stripping the paint), misuse, or negligence in handling or use of the products renders the warranty void. Further, the warranty is void if the serial number of t

Where are Ariel Rider bikes made?

Ariel Rider motorized bikes are built using high-quality components sourced from trusted manufacturers worldwide, including China, Taiwan, and Malaysia. We carefully select each part to meet our strict performance, durability, and reliability standar

What warranty comes with the bike?

All of our bikes come with a 1-year warranty (starting from the delivery date) covering manufacturing defects. If an issue is confirmed to be a manufacturing defect, we’ll provide a shipping label for the return, inspect the bike, and send a replacem

How long do I have to register the warranty after I receive the bike?

To activate your warranty, please submit your registration within 30 days of delivery by emailing your details to [email protected]. Life happens, and if you've missed the 30-day window, we’re happy to offer a one-time exception so you can still re

Can you recommend a child seat that is compatible with your fat tire bikes?

For safety reasons, we do not recommend using child seats with any of our bikes. At Ariel Rider, rider safety is our top priority. Due to the design and performance of motorized bicycles, attaching a child seat may pose risks that could compromise st

Do you offer test rides? Do you have any local dealers?

As a direct-to-consumer company, our main office is located in Seattle, WA. If you're local to Seattle, you can schedule a test ride by emailing us a few days in advance to arrange a convenient time. For those outside Washington State, we don't have

Can I pick up my bike(s) locally instead of via shipping?

We offer local pick-ups from our third-party fulfillment center in Sumner, WA. If you choose this option, you may be eligible for an $80 refund after the pick-up is completed, depending on any discounts applied to your purchase. The bike will be read

What is your return policy if I decide the bike isn’t a good fit for me?

For unopened bike returns within 14 days of the delivery date, only the 2-way shipping costs will be deducted from your refund, provided the box is confirmed unopened upon return. One-way shipping typically costs $140+ per trip. We’ll provide invoice

Do you want to talk to a real person to learn more about our bikes before making a purchase?

Our sales team is eager to answer any questions you may have before you’re ready to make a purchase! Simply fill out this form and we'll get back to you asap. We look forward to helping you find the perfect bike.

Do you have an affiliate program?

We do not at this time.

Are your bikes water resistant?

Yes, our bikes are IP65-rated for water resistance.

What is pedal assist?

Pedal Assist activates the motor automatically as you pedal, eliminating the need to use a throttle. There are two types of Pedal Assist systems:. Our current lineup is equipped with cadence sensors.

Can I load my bike to my car?

Yes! We recommend and sell the MotoTote Mini Bike Rack & Tie Down Bundle.

Do you sell any open box bikes locally?

Do you have any open box sales? If so, how do they work?

We sometimes have open box local sales at our office in Tukwila but they are about 1-3 times per year and do not have specific dates. To get notified for when these occur, the best thing to do is to sign up for our newsletter. We sometimes have open

How do I apply to be a dealer?

Thank you for your interest in working together. As a direct-to-consumer brand, we currently handle all sales directly and do not distribute through dealers.

Do your bikes work in cold weather, rain, or on hills?

Absolutely! Ariel Rider Bikes are made for riding hills, rain, and even snow, if you want to ride in it, your bike can handle it!. Yes, our bikes are rated IP56 for water resistance. Disclaimer: Ariel-Rider E-bikes are water resistant not water proof

What type of valves are used on the tires?

All of our bikes are equipped with Schrader valves.

Does the warranty transfer when I sell my bike while it's still under warranty?

Our warranties are non-transferable and will not be available to second-hand owners. However, we are happy to assist all second-hand owners with any questions or needs related to the bike.

Purchased a 2nd hand Ariel Rider bike, can I purchase replacement parts?

Please do one of the following steps:. Please get the following information from the seller before purchasing and send it in via email to [email protected] when requesting to purchase parts:

When will your current bike(s) ship?

You can find a list of expected shipping dates and shipping information for each model linked directly on our website here.

Can I install parts from one model on another?

We do not recommend using parts from other bike models, third party manufacturers on your Ariel Rider bike. These parts have not been tested for compatibility, and these modifications may cause damage. ⚠️ Important: Damage caused by non-Ariel Rider c

Bike security: Protecting your Ariel Rider bike from loss or theft

Securing your e-bike is essential to prevent theft and ensure peace of mind. Here are our top recommendations for keeping your Ariel Rider bike safe:. These free services store your bike’s details in a database accessible by police departments and bi