Troubleshooting and Technical Information

What is the bottom bracket width of Kepler?

It's 100mm.

My Kepler's battery charging port is broken

If the charging port on your battery is broken this is an issue that will need to be fixed by a battery technician. Please get in touch with our customer support team with the following information:. This will speed up the process in order for us to

My Kepler is making grinding or growling sound and vibrating

The first step is to take the battery off and power cycle your bike. In order to do so, when the battery is out, please turn on the display until it turns off itself. This process is to get rid of the residual current in the cables to avoid any short

My Kepler does not turn on

The first step is to please confirm that your battery is fully charged and when you press the battery charge level indicator on the battery itself, all lights are turning on. The second step is to check the display plugs. In order to do so, please ch

Kepler error code 03

This error code refers to motor cut-off function of your brakes. In order to test this, you'll need to adjust the motor cut-off cables. Here's a quick tutorial on how to do so.

Kepler Error code 07

This error code refers to over-voltage protection. Please check the following:

Kepler Error code 08

This error code refers to a motor hall sensor error. The first step is to take the battery off and power cycle your bike. In order to do so, when the battery is out, please turn on the display until it turns off itself. This process is to get rid of

Kepler error code 09

This error code refers to a motor phase error. The first step is to take the battery off and power cycle your bike. In order to do so, when the battery is out, please turn on the display until it turns off itself. This process is to get rid of the re

Kepler error code 10

This error code refers to a controller temperature being high. Please park the bike in a ventilated cool area for 30 minutes and test again.

Kepler error code 12

This error code refers to a current sensor error. Please park the bike in a ventilated cool area for 30 minutes and test again. Normally due to the rear motor working under an abnormal situation for a long time. Please note that it's not recommended

Kepler Error code 14

This error code refers to a motor temperature error. Please park the bike in a ventilated cool area for 30 minutes and test again.

Kepler Error code 30

This error code refers to a communication timeout error. The first step is to take the battery off and power cycle your bike. In order to do so, when the battery is out, please turn on the display until it turns off itself.This process is to get rid

My Kepler fork adjustment dial broke

Kindly refer to this video in order to place the dial back into its place.

Only the minus button works on my Kepler

Please check the status of the pins on the hexagonal connection on the back of the display and send us a picture of them if anything is bent or looks abnormal. The below is a good example:.

My Kepler stem won't lock into place

There is a locking bolt on the underside of your stem, the picture is attached, once you have the stem at the right angle please use the locking nut to secure the stem in place. Note: This is for V2 Kepler models.

What is the torque ratings for components of Kepler

Below you'll find the recommended torque value chart:

My Kepler walk assist isn't working

Please send us a picture of the pins on the back of your display and the female side of the connection on the tree cable.

Can I adjust the power on each Pedal Assist Level?

Unfortunately, you cannot change the speed limit per pedal-assist mode however, you can increase the max number of pedal-assist levels which will reduce lower assist levels. In order to do so; when the bike is off, please press and hold the power but

How to adjust the stem angle on Kepler (V1)

You can find a comprehensive guide on how to adjust the stem angle here. Please note that this guide is for only V1 Kepler models.

How do I adjust the angle of the step on Kepler?

You can find a comprehensive guide on how to adjust the stem angle below: